ITSM Release Manager

We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities We have exciting opportunity for an energetic, driven and detail orientated ITSM Release Manager who is eager to be a part of a growing Service Management account. This is a new government client who is on a journey to reshape the department’s ITSM services and embrace the benefits of a comprehensive ‘Service Integration and Management’ (SIAM) structure. As a result, we are seeking highly motived and dedicated Release & Deployment coordinator to join our established team.

Key Responsibilities

Schedule and deploy approved changes, including after-hours support when required, and manage technical and non-technical resources according to predefined release plans. Administer release and change records in ServiceNow, enforce adherence to processes, and ensure compliance throughout the change and release lifecycle. Engage testing resources, validate deployment outcomes, and identify, manage, and mitigate risks associated with releases. Collaborate with Service Management teams (Change, Incident, Problem), liaise with internal and external vendors, and participate in Change Advisory Boards (CAB).

Provide proactive updates to senior stakeholders and leadership, maintain release schedules, and prepare post-implementation handover documentation.

About You

and What You’ll Bring Previous experience in a Release role or similar, with exposure to Change and/or Release Management highly desirable. Familiarity with ServiceNow ticketing platform and ITIL V3/V4 Foundations or higher; experience within a Service Integration and Management (SIAM) structure is highly regarded. Strong team player who can work independently while contributing positively to team culture and representing the Leidos brand. Ability to manage multiple priorities, work under pressure, and provide after-hours/on-call support when required.

Excellent communication skills and a proactive approach to building relationships with internal and external stakeholders. Diverse Team Members, Shared Values and a Common Purpose Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you’d like to discuss any additional support during your application or throughout the recruitment process. If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it.

We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting For U. S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #J-18808-Ljbffr