Service Desk Technician – Tier 1
vor 1 Woche
Location: Cannon Hill, Queensland; Type: Permanent; Job # Salary: A$65,000 Overview Looking to take the next step in your IT support career? This role gives you the chance to continue developing your technical skills while helping staff and teams thrive. About the Role As a Level 1 Helpdesk Technician, you'll be the first point of contact for IT support, handling a variety of technical issues across systems and devices. You'll resolve standard problems independently, manage tickets efficiently, and escalate more complex issues to Level 2 support. This is a hands‑on, rewarding role where your experience is valued. Responsibilities Responding to helpdesk requests via phone, email, and in person. Logging, tracking, and resolving IT issues within an ITIL-based service desk. Supporting Microsoft 365 applications, user accounts, and basic network issues. Troubleshooting hardware, printers, and mobile devices. Escalating complex technical problems to senior team members when required. Communicating clearly to ensure staff have a positive support experience. About You You're a reliable, organised, and approachable IT professional with a few years' experience in Level 1 support. You enjoy problem-solving, helping people, and building on your technical knowledge. Ideally, you bring: 2–3 years' experience providing Level 1 IT support in an onsite or remote environment. Solid understanding of Microsoft 365, Windows, and Azure AD. Experience using ITIL-based ticketing systems. Strong communication and customer service skills. A proactive approach and a desire to continue learning in IT support. Bonus points if you have: Exposure to mobile device management (Intune or similar). Basic experience supporting virtual desktops or cloud services. Entry-level IT certifications (CompTIA, Microsoft, or ITIL). #J-18808-Ljbffr
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Level 1 IT Service Desk Technician
vor 3 Wochen
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Service Desk Technician
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City of Brisbane, Österreich Hall & Wilcox VollzeitReward and recognition, including competitive remuneration and career progression Learning and career development programs for all roles and levels Flexible leave options and up to 26 weeks paid parental leave Free daily breakfast, office drinks and social events Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion...
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Frontline IT Service Desk Technician
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City of Brisbane, Österreich Abano Healthcare VollzeitA leading healthcare support organization in Queensland is seeking a skilled Level 1/2 IT Service Desk Technician. In this key role, you will be the first point of contact for clients needing technical assistance, providing support for various IT issues including desktop, laptop, and network problems. Ideal candidates should have over 2 years of IT support...
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Service Desk Technician
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City of Brisbane, Österreich RSM Australia VollzeitService Desk Technician – Brisbane (Full-time) Join to apply for the Service Desk Technician role at RSM Australia 1 day ago Be among the first 25 applicants At RSM, our purpose is to instill confidence in a world of change for both our clients and our people. RSM Australia supports a people‑centric and collaborative culture where we are committed to...
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City of Hobart, Österreich Telstra VollzeitService Desk Technician • Hobart, Australia A leading telecommunications company is seeking a Technical Specialist in Hobart to provide quality customer support and network assurance as part of a rotating 24/7 shift roster. This role involves managing service desk support and network operations to ensure top-tier service levels for government agencies. The...
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Service Desk Technician
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City of Brisbane, Österreich RSM VollzeitAbout the role Service Desk Technician – Brisbane – Full-time We are currently seeking a Service Desk Technician to support our national business operations from our Brisbane office. About the Opportunity In this dynamic role you will provide hands‑on IT support ensuring our people have access to high‑quality technical assistance and hardware...
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IT Service Desk Technician
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City of Melbourne, Österreich James Frizelle`s Automotive Group VollzeitA leading automotive dealership group in Victoria is looking for an IT Service Desk Technician in Burwood. The role includes IT phone support, logging support requests, and equipment setup. Candidates should have 1-2 years in customer service and foundational IT qualifications. The company values employee growth and offers excellent benefits including...
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IT Service Desk Technician
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City of Melbourne, Österreich Independentschools VollzeitAre you dedicated to making a positive impact on young lives through Christ-centered education and a commitment to excellence? St Andrews Christian College is a coeducational Christian school (Prep – Year 12), located in Wantirna South, Melbourne. Our staff support the College’s mission: To educate our students so that they are well-skilled,...
