Level 1 IT Service Desk Technician
vor 3 Wochen
Site Location: Queensland Support Office - IT Company Description At Abano Healthcare, we’re dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand where we operate Lumino the Dentists, we provide access to state-of-the-art equipment, robust learning opportunities, and mentorship programs. Job Description We are looking for a skilled and customer-focused Level 1/2 IT Service Desk Technician to join our IT support team. This is a frontline role serving as an initial point of contact for our clients seeking technical assistance. You'll be a key player in ensuring operational continuity, user satisfaction, and efficient resolution of incidents and requests. Key Responsibilities: Technical Support & Troubleshooting Provide first and second level support for desktop, laptop, mobile, and peripheral issues. Troubleshoot hardware and software problems related to Windows, macOS, Office 365, printers, and network connectivity. Handle Active Directory tasks including user account creation, password resets, and group permissions. Ticket Management Create, manage and resolve tickets within SLA guidelines. Accurately document all actions and communications in the ITSM tool (Freshservice). Escalate complex issues to Level 2/3 support teams when necessary, ensuring proper handover and follow‑up. Systems & Tools Support Support user access to corporate applications, VPN, email systems, and collaboration tools. Maintain knowledge of standard operating environments and software configurations. Work collaboratively with colleagues to deliver top tier service during outages and incidents Documentation & Process Improvement Create and update technical documentation, procedures, and user guides. Provide input on support process improvements and contribute to the knowledge base. Qualifications Required: 2+ years in IT support/service desk with skills in troubleshooting, backup/recovery, Active Directory, and remote monitoring/management tools. Strong knowledge of Windows 10/11, macOS, Office 365, and basic networking. Experience using remote support tools and ticketing systems. Solid understanding of ITIL or similar service management frameworks. Preferred: Familiarity with endpoint management tools like SCCM or Intune. Soft Skills: Excellent problem-solving and analytical abilities. Strong written and verbal communication. Calm, customer‑focused, able to prioritise under pressure. Additional Information This is a high‑impact role with real influence on operational performance at ground level. You’ll be joining a collaborative and supportive team that values innovation and results, with opportunities for growth across a dynamic, multi‑site organisation. The position offers a competitive salary, comprehensive benefits, and flexible working arrangements. #J-18808-Ljbffr
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Service Desk Technician – Tier 1
vor 2 Wochen
City of Brisbane, Österreich Exclaim It VollzeitLocation: Cannon Hill, Queensland; Type: Permanent; Job # Salary: A$65,000 Overview Looking to take the next step in your IT support career? This role gives you the chance to continue developing your technical skills while helping staff and teams thrive. About the Role As a Level 1 Helpdesk Technician, you'll be the first point of contact for IT support,...
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Frontline IT Service Desk Technician
vor 4 Wochen
City of Brisbane, Österreich Abano Healthcare VollzeitA leading healthcare support organization in Queensland is seeking a skilled Level 1/2 IT Service Desk Technician. In this key role, you will be the first point of contact for clients needing technical assistance, providing support for various IT issues including desktop, laptop, and network problems. Ideal candidates should have over 2 years of IT support...
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Onsite Level 1 IT Support Technician – Help Desk
Vor 5 Tagen
City of Melbourne, Österreich Exclaim It VollzeitA technology support firm in Australia is seeking a Level 1 Helpdesk Technician. You will provide first-line IT support, responding to and resolving various technical issues while continuously developing your skills. Ideal candidates have 2-3 years of Level 1 support experience, solid knowledge of Microsoft 365, and a proactive approach to IT challenges....
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Level 1 IT Helpdesk Technician | Windows
Vor 5 Tagen
City of Brisbane, Österreich Exclaim It VollzeitA leading IT support company in Queensland is seeking a Level 1 Helpdesk Technician to provide essential IT support. In this role, you will handle various technical issues and ensure a positive support experience for staff. Candidates should have 2–3 years of IT support experience, strong knowledge of Microsoft 365 and Windows, along with excellent...
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Level 1 IT Helpdesk Technician
Vor 5 Tagen
City of Brisbane, Österreich Exclaim It VollzeitA leading IT support company in Cannon Hill, Queensland, is seeking a Level 1 Helpdesk Technician to provide essential IT support. In this hands‑on role, you will handle various technical issues and ensure a positive support experience for staff. Candidates should have 2–3 years of IT support experience, strong knowledge of Microsoft 365 and Windows,...
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Level 1 IT Helpdesk Technician
vor 2 Wochen
City of Brisbane, Österreich Exclaim It VollzeitA leading IT support company in Cannon Hill, Queensland, is seeking a Level 1 Helpdesk Technician to provide essential IT support. In this hands-on role, you will handle various technical issues and ensure a positive support experience for staff. Candidates should have 2–3 years of IT support experience, strong knowledge of Microsoft 365 and Windows, along...
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IT Service Desk Technician
vor 4 Wochen
City of Melbourne, Österreich James Frizelle`s Automotive Group VollzeitIT Service Desk Technician Burwood VIC Enjoy exclusive staff discounts using our reward platform Gift Garage Great working environment in a highly successful national team Plenty of growth, training and opportunity for the right person We are currently progressing through a substantial evolution in both IT infrastructure and business growth. We are currently...
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Service Desk Technician
vor 3 Wochen
City of Melbourne, Österreich Kinetic IT VollzeitService Desk Technician (Japanese speaker) Join to apply for the Service Desk Technician (Japanese speaker) role at Kinetic IT About The Role We’re on the lookout for talented Service Desk Technician Japanese speaker to join the team. Supporting Australia’s largest domestic and international airline customer. We’re well known in the IT industry as an...
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Service Desk Technician
vor 3 Wochen
Council of the City of Sydney, Österreich Kinetic IT VollzeitService Desk Technician (Japanese speaker) Join to apply for the Service Desk Technician (Japanese speaker) role at Kinetic IT We’re on the lookout for a Service Desk Technician Japanese speaker to join the team supporting Australia’s largest domestic and international airline customer. Responsibilities will include: Troubleshooting & investigating...
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Hybrid IT Service Desk Agent
Vor 3 Tagen
Council of the City of Sydney, Österreich Medibank Private Limited VollzeitA healthcare provider is seeking passionate Level 1 Service Desk Agents in NSW. You will serve as the first point of contact for IT queries, ensuring exceptional support experiences. Responsibilities include logging incidents, troubleshooting common issues, and escalating complex problems. Strong customer service and technical skills are critical for this...
