Level 2 Support Analyst
vor 3 Wochen
About the role Seeking Level 2 Application Support Analyst for our key State Government client. In this role, you will be responsible for ensuring the stability, security, and reliability of AI services hosted on our client’s AI Platform. Application deadline Role closes on the 26th of November; applications have to be submitted by 10 AM. Brisbane based candidates only. Responsibilities Diagnose, troubleshoot, and resolve incidents within scope, escalating more complex issues as needed. Implement approved configuration updates and maintain accurate documentation. Manage Jira tickets and workflows with precise and up-to-date tracking. Support service reporting by tracking key performance metrics and outcomes. Provide stakeholders with regular updates during resolution and escalation processes. Requirements Demonstrated experience providing Level 2 or application support in a structured multi-tier support environment. Strong capability in managing incidents and problems, ensuring effective resolution or escalation. Proficient in using ticketing systems, with Jira as a preferred platform. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. State Government experience. To succeed in this role, you should have experience supporting multiple applications in an ITIL-aligned framework, strong incident triage and ticket management skills (preferably with Jira), the ability to resolve Level 2 issues and escalate when needed, understanding of Azure generative AI services, clear communication with stakeholders, strong problem‑solving skills, and a collaborative mindset. Next Steps If this sounds like a role for you, apply now Or feel free to reach out for a confidential discussion – *************@peoplebank.com.au/ 5***. EEO Statement Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you. #J-18808-Ljbffr
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Level 2 Support Analyst
vor 2 Wochen
City of Brisbane, Österreich Peoplebank VollzeitAbout the role Seeking Level 2 Application Support Analyst for our key State Government client. In this role, you will be responsible for ensuring the stability, security, and reliability of AI services hosted on our client’s AI Platform. Role closes on the 26th of November, applications have to be submitted by 10 AM. Brisbane based candidates only....
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AI Platform Level 2 Support Analyst – Brisbane
vor 2 Wochen
City of Brisbane, Österreich Peoplebank VollzeitA leading recruitment firm is seeking a Level 2 Application Support Analyst to ensure the reliability and stability of AI services for a key State Government client. Responsibilities include diagnosing and resolving incidents, managing Jira tickets, and supporting service reporting. The ideal candidate will have experience in a multi-tier support environment...
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Level 2 Support Analyst
vor 3 Wochen
City of Melbourne, Österreich GJK Facility Services VollzeitIt's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.Our core service...
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AI Generative Service Desk
vor 2 Wochen
City of Brisbane, Österreich Emanate Technology VollzeitA state government organization in Brisbane is seeking a Level 2 Support Analyst to handle incidents and enhance their AI services. You will work with incident triage, operational reporting, and manage tasks in Jira. The ideal candidate should have a strong background in ITIL service management and an understanding of generative AI technologies. Join a...
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Level 2 AI Platform Support Analyst
vor 3 Wochen
City of Brisbane, Österreich Peoplebank VollzeitA leading IT service provider in Brisbane seeks an experienced Level 2 Application Support Analyst. You will ensure the stability and reliability of AI services on the client’s platform. Key responsibilities include diagnosing incidents and managing Jira tickets. Ideal candidates will have experience in a multi-tier support environment and strong...
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Helpdesk / Level 2 Support - ICT
vor 2 Wochen
City of Brisbane, Österreich Hudson AU VollzeitLevel 2 Systems Analyst Brisbane CBD $45.67 per hour + super 6 months contract with high regard for extensions We have partnered with a Queensland Government department seeking a Level 2 helpdesk support enthusiast to join their team. In this role, you’ll support a large and complex ICT environment that underpins vital services. You’ll work to implement,...
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Level 2 IT Support Analyst — M365, AD
vor 3 Wochen
City of Melbourne, Österreich GJK Facility Services VollzeitA leading facility services provider in Melbourne is seeking a Level 2 Support Analyst. This role involves providing support for Windows, M365, and networking issues. The ideal candidate will possess strong customer service skills and a minimum of 3 years of IT support experience. You will manage user requests and contribute to a strong cybersecurity...
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IT Service Desk Analyst: Level 1
vor 3 Wochen
Council of the City of Sydney, Österreich Device Technologies VollzeitA technology firm is seeking a Service Desk Analyst to provide Level 1 and 2 IT support. The ideal candidate will have strong technical skills, attention to detail, and exceptional communication abilities. Responsibilities include troubleshooting hardware and software issues and maintaining support documentation. This role offers an opportunity to join a...
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Enterprise Service Desk Analyst
vor 2 Wochen
City of Melbourne, Österreich Fujitsu VollzeitA global IT services company located in Melbourne is seeking a Service Desk Analyst (Level 1–2) to deliver high-quality technical support within a large enterprise. The ideal candidate will have a background in IT support, excellent troubleshooting skills, and effective communication capabilities. This role emphasizes customer service in a fast-paced...
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AI Support Analyst
vor 3 Wochen
City of Brisbane, Österreich Hudson VollzeitAI Support Analyst – Level 2 support Location: Brisbane CBD | Hybrid 6 months contract – High regard for extensions Rate: $57.09 / hour + Super We are partnering with a Queensland Government Department seeking a Level 2 Support Analyst to join their dedicated AI Services team. This group is responsible for delivering and operating secure, scalable AI...
