Pre-Sales Solution Engineer

Pre-Sales Solution Engineer Join to apply for the Pre-Sales Solution Engineer role at Global Payments Inc. Global Payments is a leading global payments, banking, and commerce company and a Fortune 500® brand. We deliver market-leading technology solutions through our regional sub-brands – Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. Our customers and partners trust us to handle more than 73 billion transactions a year. About the Role Reporting directly to the APAC Head of Presales, you will partner closely with the Partner Acquisition Team to drive solution design and the successful integration of software partners onto Global Payments' payment platforms and products. You will lead discovery and translate requirements into scalable technical solutions to enable seamless build, onboarding and ensure integrations meet both customer outcomes and align to our value proposition and commercial objectives. Salary: AUD 150,*********,000 + superannuation. Responsibilities Collaborate closely with the Partner Acquisition Team to identify and deliver sustainable incremental new customer revenue opportunities that align to our product and commercial strategy. Lead and facilitate initial early-stage customer discovery workshops to understand partner and merchant technical requirements and success criteria. Partner with Sales and Partner Acquisition teams during RFI / RFP process and technical discovery sessions. Co-create and present tailored holistic payment solution recommendations that align to well-defined customer outcomes for partners and large merchants. Lead partner meetings (software partner and software developers) with a key focus on developing a customer‑centric approach and solution. Respond to technical queries from the customer efficiently, demonstrating clear thought leadership and ensuring the solution is fit for purpose. Recommend solutions that address defined customer needs and provide a sustainable technical and business outcome for both Global Payments and the partner. Provide support throughout the solution development process by developing and delivering technical demonstrations, proofs of concept, troubleshooting guidance and hands‑on training. Provide technical support, troubleshooting and issue resolution in a timely manner to customer and internal teams. Diagnose issues and propose solutions using strong analytical, conceptual and problem‑solving skills. Collaborate with internal Go-to‑Market and Operations teams to deliver a seamless customer onboarding journey and rapid time‑to‑revenue. Act as the technical bridge between the Partner, Product, Technology, Operations and Marketing teams to ensure solutions are aligned with strategy. Contribute to development and maintenance of external product marketing documentation and solution architecture templates. Maintain internal documentation, knowledge base articles and training materials to support and uplift the knowledge and technical capability of all internal stakeholders. Provide the highest level of customer service at all times, communicating clearly and empathetically with both technical and non‑technical audiences. Qualifications A minimum of 4 years of relevant experience working with FS technologies in a prior pre‑sales or Solutions Architect role. Ability to acquire a broad understanding of integration APIs. Ability to drive strategic customer outcome and detailed technical requirement conversations with a sales‑led focus in large groups and teams. Ability to deliver outstanding internal and external stakeholder management. Professional maturity, high EQ and IQ, to ensure all stakeholders are onboard. Proven proactive client communication experience; comfortable operating at senior commercial and technical level. Previous exposure to software development. Experience with REST APIs and understanding of key API concepts. Ability to write basic SQL queries to extract and analyse data. Customer‑centric mindset with commercial thinking. Practical, analytical and quick‑learning attitude. Demonstrated analytical, conceptual and problem‑solving skills. Desirable Skills Prior software development experience (preferred but not mandatory). Working towards or have obtained a tertiary qualification in the technology field. Exposure to high‑volume transactional environments. Exposure to enterprise software solutions. Knowledge or experience with PCI DSS. Benefits Flexible work arrangements. 18 weeks paid parental leave for either parent; two weeks paid secondary carer’s leave. Women in Digital membership with industry events and resources. Additional birthday, community giving, wellness and study leave. Free confidential Employee Assistance Program counselling service and wellbeing resources. Cultural celebrations and social activities. Global career and professional development opportunities. Salary sacrifice and an Employee Stock Purchase Plan. Ready to Apply? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Financial Services and IT Services and IT Consulting #J-18808-Ljbffr