General Manager

At Glenella Care, we believe aged care should feel like home. A place where residents are truly known, valued, and supported to live with comfort, dignity, and joy. Our dedicated team shares genuine connections with residents and families, creating a warm, friendly environment filled with respect, compassion, and community spirit. Discover life in Glenella Located just minutes from Mackay’s vibrant city centre, Glenella offers an inviting blend of relaxed regional living and convenient access to shops, cafés, beaches, and local amenities. With tropical landscapes, family-friendly neighbourhoods, and a strong sense of community, Glenella is the perfect setting to build a meaningful career while enjoying the North Queensland lifestyle. About the opportunity We are seeking a dedicated and experienced General Manager to lead Glenella Care Residential Aged Care with compassion, integrity, and confidence. This is an exciting opportunity to guide a committed team, influence the quality of care provided to residents, and foster a workplace culture grounded in respect, trust, and collaboration. As General Manager, you will oversee all aspects of day-to-day operations. From clinical care and compliance to financial management, hospitality, and team development. You will bring a hands‑on, people‑focused leadership style that inspires excellence, strengthens relationships, and drives continuous improvement across the home. What you will be doing Provide clear, values-based leadership across all care and operational functions. Mentor and empower your team to deliver exceptional, person‑centred care. Ensure compliance with the Aged Care Quality Standards and all regulatory requirements. Manage budgets, resources, and workforce planning to ensure financial sustainability. Build trusted relationships with residents, families, and the wider Mackay community. Champion Glenella Care as a home of belonging, dignity, and high‑quality care. Lead innovation and continuous improvement initiatives to enhance resident wellbeing. About you You are a compassionate and capable leader who balances operational excellence with a genuine commitment to resident care. You thrive in a collaborative environment and take pride in cultivating a positive workplace where staff feel supported, valued, and empowered. To succeed in this role, you will have: Demonstrated leadership experience in aged care or a related health sector. Strong understanding of aged care governance, compliance, and funding models. Financial and business management experience, including budgeting and workforce planning. Excellent communication, relationship‑building and stakeholder engagement skills. A collaborative leadership style focused on coaching and empowerment. Current National Police Check (or willingness to obtain). Relevant tertiary qualifications in health, management, or business (desirable). Why you will love working with Respect Join a trusted not‑for‑profit organisation with a 100-year legacy of care and community. Enjoy the benefits of salary packaging to increase your take‑home pay. Work alongside an experienced regional leadership team that values your voice and expertise. Access ongoing professional development and leadership training. Be part of a supportive, values‑driven culture built on respect, teamwork, and innovation. This is more than a management opportunity, it is your chance to make a meaningful impact on the lives of older Australians in a warm, supportive, and community-focused environment. If you are a compassionate leader who believes every person deserves to live with dignity, joy, and belonging, we would love to welcome you to Glenella Care Aged Care. #J-18808-Ljbffr