Analyst – Onsite Technical Support

vor 4 Wochen

Council of the City of Sydney, Österreich Marsh McLennan Vollzeit

Join to apply for the Analyst – Onsite Technical Support role at Marsh McLennan. Responsibilities Respond to requests within a timely manner with appropriate level of urgency, and follow up with colleagues on all issues. Escalate and coordinate Service Desk requests to appropriate support groups. Assist in the installation, training, maintenance, troubleshooting and repair of laptop technology hardware and software. Assist in disconnecting, moving and reconnecting desktop/laptop technology hardware for single-user, multi-user and office moves. Administer user accounts via Active Directory and other related tools. Administration of local servers, switches. Manage and maintain accurate inventory of local hardware assets. Coordinate hardware and software requests, ordering items once approved and timely processing of invoices. Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation. Qualifications Proven experience in a Global Service Desk environment or similar. Experience with maintaining a network environment and working within a team to achieve timely completion of tasks. Ability to communicate effectively to a diverse stakeholder group. Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System. Knowledge of standard PC software/applications: Microsoft 365, Teams, SharePoint, OneDrive, BitLocker, Auto Pilot. Understanding of Active Directory and Microsoft Exchange environments. Solid understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI and wireless networking. Experience with Mobile Device Management for iOS devices. A bachelor’s degree in information technology or related areas will be well regarded as will experience using the ITSM Service Now application. Stand Out Exceptional problem solving and analytical skills. Windows 11 and Apple iOS experience. High level of integrity in dealing with sensitive, confidential information. Quick learner with ability to apply knowledge to different situations highly regarded. Why Join We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender expression, marital status, nationality, parental status, personal or social status, political affiliation or beliefs, race, religion, sex and sexual orientation. Marsh McLennan is an equal opportunity employer. #J-18808-Ljbffr

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