2025_Shire of Carnarvon

Tourist Information Officer Position Number: 30 Department: Economic Development Level: 2b Award: May be covered under Local Government Officers' WA Award Remuneration: $70,755.73 (pro‑rata for part‑time) inclusive of salary, superannuation, housing and district allowances (if eligible) is available to the successful candidate, depending on experience, skills and qualifications. Reports to: Tourism Coordinator As a Tourist Information Officer, you will provide a professional, efficient and customer focused tourist information service using your extensive knowledge of the Shire of Carnarvon and provide administrative support using methodical skills that will serve in the overall function of the organisation. You will be expected to liaise effectively with a wide range of customers and tourism operators using efficient, empathetic and culturally sensitive techniques to meet their needs. Note: We are only seeking expressions of interest. If you would like to apply, your application will be stored on file for a period of 12 months, and you may be contacted in the future should there be a need to recruit for the role. Key Role Outcomes Demonstrate successful application through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter. A commitment to a safe work environment and WHS legislation, policy, and processes. Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation. Respond in a professional and courteous manner to phone calls and electronic messages and initiate action or take accurate messages as appropriate. Competently advise on the content of local products and their brochures ensuring efficient, and effective referencing, display and storage of information handouts available to the public. Undertake end of day and ongoing processes including statistic collection (door collection). Assisting the filing and other records as required. Adhere to the Shire's Customer Service Charter Complaints and Handling Guidelines. Ensure the highest standard of presentation, cleanliness and image of the Centre is maintained. Receive and receipt cash, cheque and EFTPOS payments including daily reconciling, balancing, and recording / inputting of various invoices. Work, Health & Safety Responsibilities To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards implemented and are being followed by employees. As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act. Must report to their manager, supervisor, WHS Representative, PC&S and / or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves. Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health. Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities. Essential Criteria Highly developed ability to uphold a values‑based approach in the workplace. Demonstrate sound experience in a similar role with the proven ability to manage a wide range of marketing / communications issues. Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as in person, via telephone, email, social media, and other digital channels. Highly developed computer skills with competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software. Demonstrated numeracy and problem‑solving skills (including cash reconciliation). Demonstrated ability to multitask, self‑organise and work independently to plan prioritise workloads within an environment of competing priorities and strict deadlines. Knowledge of the Shire of Carnarvon region. Desirable Criteria Previous experience with Local Government Previous experience in a similar role. Licences, Registrations, Memberships or Qualifications required of the role Current Western Australia Driver's License. Pre-employment screening required for this role National Police Clearance – Less than 6 months old. Pre-employment Medical Screening. Alcohol and Other Drug screening. Remuneration and Benefits The successful applicant will join the Economic Development Team with a starting salary from $57,373.31 per annum, plus allowances (if eligible) and superannuation. Other cash benefits include but not limited to : $1,126.69 p / a District Allowance $2,871.96 p / a Housing Allowance 965.42 p / a Annual Leave Loading 17.5% $6,750.92 p / a Superannuation (Statutory) $1,227.44 p / a Superannuation additional 2% (Optional, subject to employee salary sacrifice) $3,500.00 Retention bonus upon completion of 3 years of service $440.00 p / a Annual Leave Travel Assistance Salary Continuance Insurance Leave entitlements 5 weeks Annual leave 2 Local Government Public Holidays 10 days of paid Personal Leave 10 days of paid Pandemic Leave 38 hours of paid Volunteer Emergency Services Leave Additional Allowances and Subsidies as per Attraction and Retention Policy Salary Sacrificing for a range of benefits Local Club Membership Subsidies Gym Membership Subsidy Annual Pass for Aquatic Centre Subject to Corporate Policy It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link : Tourist Information Officer For further information about the role please telephone People and Culture Services on or email To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria. Applications close 4pm on 8 March 2024 Please note that as this is only an Expression of Interest, you may be contacted in the future as a shortlisted candidate. #J-18808-Ljbffr