Service Management Officer

Department of Corporate and Digital Development NT – Darwin NT Job description Agency Department of Corporate and Digital Work unit Information Communication Technology Services – Development Service Management Job title Service Management Officer Designation Administrative Officer 6 Job type Full time Duration Ongoing commencing 01/03/2026 Salary $96,620 - $107,721 Location Darwin Position number 39999 RTF Closing 11/12/2025 Contact officer Alexander Hatherill, Manager on ***or **************@nt.gov.au About the agency Primary objective Provide support to ICT Service Management section to ensure high availability and maximum effectiveness of systems and information and communications technology for the Northern Territory Government. Context statement ICT Services provides ICT hardware and software services to client agencies to meet business requirements. This includes end user services such as the ICT Service Centre, End User Computing, Network Management, Voice and Telecommunications including internet. This position is in the ICT Service Management unit and works closely with the Service Providers and Service Delivery teams on a variety of both steady state and project activities. The position operates in a centralised, outsourced ICT environment that may require occasional out-of-hours work. Key duties and responsibilities Coordinate and advise on Microsoft Enterprise licensing, including identifying and implementing process improvements. Provide advice regarding the design, delivery and quality of all government ICT service integration delivery and management requirements. Provide high level support and collaborate with teams across the Division for the effective delivery of services. Support the Service Improvement Manager in Hardware, Warehousing and ICT Inventory management. Assist with Major Projects, Service Transition and End to End management services provided by external service providers to NTG. Ensure services are delivered in accordance with Service Level Agreements and resolve non-performance issues with service providers, escalation of ICT incidents and tasks. Selection criteria Essential Demonstrated conceptual, analytical and problem-solving skills with an innovative approach to problem solving that is outcomes driven and client focused. Experienced in supporting the delivery of ICT services and solutions from an operational and/or project perspective in a shared services environment. Demonstrated planning, problem solving and organisational skills, including effective management of multiple high priority tasks to meet conflicting deadlines. High level communication, negotiation and conflict resolution skills with the ability to establish and maintain collaborative professional relationships with a range of stakeholders including external service providers. Knowledge of and experience in delivering contemporary ICT and related service delivery frameworks, methodologies, processes / tools including risk assessment and mitigation strategies. Ability to work with a high level of autonomy and accountability with a demonstrated strong work ethic. Hold or have the ability to obtain a PF166 police clearance and NT Working with Children Check (Ochre Card). Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice, Accountability, Impartiality, Diversity and Respect. Desirable Qualifications in Information Technology, ITIL or relevant discipline. Knowledge of Northern Territory Government business environment and the supporting ICT structure. Current experience with managing Microsoft’s suite of products is highly advantageous. Further information The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the Capability Framework and visit our website at #J-18808-Ljbffr