Account Manager

Full-time permanent opportunity + attractive competitive salary + super + incentive program + an awesome team environment Tool of Trade Vehicle (Ford Ranger) + laptop + mobile phone Free Uniform Be part of a 145 year old organisation that puts its people first and has their best interests at heart ABOUT US Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia. We offer a family‑feel culture and work environment that sets us apart from others in the industry. We are part of a 70‑site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution. Our people live and breathe the Dahlsens Values daily;Take Responsibility,Grow Together,Everyone Contributes. 145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things. ABOUT THE ROLE The Account Manager is responsible for championing service and selling to customers within the region. This is a hands‑on role, combining customer relationship building, customer acquisition, quoting, ordering, special order pricing and purchasing and the general administration involved in looking after Trade customers. The role is accountable for growing the Trade based business, through sales development activities as well as ensuring the delivery of day‑to‑day sales and support to our customers. The Account Manager will report to the Branch Manager who will provide coaching and development to ensure you are growing the role. You will be part of a high performing Trade branch team delivering quality and on-time products to our customers and builders. You will need to have the ability to work across whole of project offer and where necessary embrace the requirement to learn new skills. Be part of the one team culture and its success. RESPONSIBILITIES WILL INCLUDE Act as the central point of contact for Trade Sales, offering advice and sales support to Trade customers. Prepare, deliver, and follow up on quotes, ensuring accuracy and timeliness. Research, quote, and follow through with special orders, addressing both price and non‑stocked goods. Complete orders and ensure goods are ready for collection or delivery within the agreed timeframes. Undertake pricing and advise customers on stock availability or provide alternative solutions if necessary. Ensure all company procedures are followed, particularly regarding the receipting and invoicing of goods. Manage existing Trade relationships by building profiles for each key customer and understanding their requirements. Respond to customer inquiries, demonstrating appropriate product knowledge and providing technical information as needed. QUALIFICATIONS AND SKILLS 5+ years’ experience in a similar sales role managing customer relationships. Hold a current Driver's Licence (mandatory). A background in Building, Construction or Trades (preferred). CRM experience (preferred). Exceptional organisational and time management skills. Proven record of exceeding sales targets within a competitive sector. Outgoing and team orientated with excellent influencing, problem solving and negotiation skills. Exceptional communication and interpersonal skills. RECRUITMENT AGENCIES We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We’re managing this recruitment directly and aren’t seeking agency support at this time. PERKS Take a day off on your birthday and still get paid for it. Be part of something strong, we really are growing together. Your contribution is valued and celebrated; the company culture lives this. An impressive ‘Be Well’ program supporting you and your wellbeing. Free Employee Assistance Program (EAP) for you and your family members. Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more Education Assistance Program - your development is important. Uniform provided so you can look the part when customer facing. Team member discounts may be available (T&C may apply) Work with a great bunch of friendly people who want to see you succeed. PLEASE NOTE The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including a Pre‑employment Medical Assessment & National Police & Right to Work . We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing. Only applicants with the Right to Work in Australia will be considered for this position. If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter. #J-18808-Ljbffr