Guest Services Supervisor

$29.88 per hour + uniform + free parking Quest on Rheola is welcoming new locals Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner‑operator, Quest on Rheola is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest on Rheola is a 20‑apartment property located in the leafy suburb of West Perth on the CBD fringe with the Perth CBD only 2 minutes away by car and also only a street away from the beautiful Kings Park and Botanic Garden. The property opened in 2005 and we have just completed a furniture refurbishment in all apartments with more exciting enhancements on the way. At Quest on Rheola, we’re on the lookout for a new Guest Services Supervisor to join the team on a part‑time basis working 30–34 hours per week Monday to Friday. Weekends and public holiday work may be required from time to time. The Role Reporting to the Business Owners, the role involves leading a small reception team, as well as hands‑on reception tasks, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, following up accommodation accounts, promoting the business to achieve sales targets, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests, ensuring the smooth running of the reception team and function and, in the absence of the Business Owners, providing relief management of the property. Your team leadership activities will involve working closely with the Business Owners on recruitment, rostering, training and leadership of the front office team to ensure high levels of work productivity and quality, positive employee engagement and retention, and strong with Quest’s established model and procedures. The Ideal Candidate Will demonstrate a passion for customer service, advanced skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time‑management skills, high standards of personal presentation, and strong leadership capabilities. Prior experience in a front‑office reception role in a hotel environment is essential, and prior experience with leading a team would be a distinct advantage. Qualifications in a business discipline or the hospitality, travel or tourism industries would be highly regarded. The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia. The Opportunity The role presents a great opportunity to work with a close‑knit friendly team under the banner of the highly successful and established Quest brand. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking, team performance incentives and opportunities to participate in learning and development activities. Applications To apply, please direct your letter of application and CV to Angela Clarke, Business Owner. Questions and expressions of interest are welcome by emailing Questions to Include in Application Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Guest Services Supervisor? Do you have HR experience in the hospitality industry? Have you completed a qualification in hospitality? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver's licence? Do you own or have regular access to a car? Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia’s top 500 corporates. #J-18808-Ljbffr