UX Research Lead

vor 3 Wochen

Council of the City of Sydney, Österreich Zip Co Vollzeit

UX Research Lead - 12 month fixed term contract Zip Co, Sydney, New South Wales, Australia We are seeking an experienced Senior UX Researcher to lead research across Zip’s Product and Design teams. This 12 month maternity leave cover is a hands‑on opportunity for someone ready to step into a lead position, balancing strategic influence with delivery. What You’ll Own Lead UX research projects that shape product decisions and measure impact across the customer journey Drive and manage ResearchOps, overseeing participant recruitment, incentive management, tooling and PII compliance Collaborate with Product, Design, Data Science and Marketing Research to ensure insights are cohesive, actionable and tied to business outcomes Coach and enable designers and PMs to conduct high quality research Champion empathy‑building programs that connect teams with customer realities Influence research planning and roadmap prioritisation, ensuring insights feed directly into delivery and strategic direction What You'll Bring To The Team Strong experience in UX research, particularly evaluative, translating insights into recommendations that drive product impact Proven capability managing ResearchOps, including recruitment, compliance and process optimisation Experience working in agile, cross‑functional product environments Confidence engaging and influencing senior stakeholders across Product, Design and Data Excellent collaboration, storytelling and communication skills that inspire action A mindset that embraces AI and new tools to adapt, learn and grow Effective risk management and a culture of leadership at Zip Values: Customer First, Own It, Stronger Together, Change the Game Benefits 25 days paid leave annually, including birthday leave and quarterly wellbeing days Family support policies including miscarriage bereavement leave and domestic violence leave Mental health and wellness initiatives, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass 2 days paid volunteering leave per year Fee‑free Zip products, and discounts with Zip merchant partners Team social events, epic offices, free breakfast daily, and weekly free lunches Join Us Zip Co is a digital financial services company committed to an inclusive, diverse workplace. We value creativity, curiosity and collaboration. If you are ready to make an impact, apply now. Referrals increase your chances of interviewing at Zip Co by 2x Applications close soon – this is a limited‑term role. #J-18808-Ljbffr

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