Senior Service Agreement Officer

Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces. Assist in the coordination, preparation and validation of complex, high‑level and timely reports and correspondence on HHSs' progress and performance against service agreement key performance indicators (KPIs) to ensure the services specified and funding provided are being delivered in accordance with the terms of the service agreement and funding. Prepare timely and high‑quality project/program status updates, briefs, memos, reports, presentations, and advice, as required, to ensure key stakeholders, both internal and external to HPSP, are updated. Assist in the coordination of and provide support to performance management meetings between the Department and HHSs under the Performance and Accountability Framework, including preparatory work and activities required to support the service agreement negotiation process. Analyse, interpret and report on HHSs' monthly performance, including assimilation of a range of data sources, detecting trends and variations from agreed activity and/or targets and verifying financial adjustments. Assisting in service agreement amendment processes. Assist in developing and updating documentation associated with contracting and performance management, such as the Queensland Health Performance and Accountability Framework. Establish and maintain professional working relationships with HHS and Department of Health managers to understand critical issues in relation to the Service Agreements and facilitate appropriate responses. Keep the Director, SAM apprised of key issues and progress of the service agreements, performance management framework, amendment processes and funded programs. About you We are searching for someone who: Proven ability to analyse, interrogate, interpret and prepare reports on complex data, detect emerging trends and reconcile different data from different sources. High level oral and written communication skills. Advanced skills using software for data analysis and reporting (in particular MS-Excel including Power Query, MS-Visio, MS-PowerBI etc) or the ability to rapidly acquire skills in the use of such software and programs as required. Sound knowledge of (or the ability to rapidly acquire knowledge of) strategic priorities and national/state performance requirements. Operational experience working in a Hospital and Health Service and/or sound knowledge of the Queensland Health funding model (highly desirable). Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 12.75% superannuation 17.5% leave loading Access to 24/7 confidential employee support providers and counsellors including for immediate family members Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Access to a variety of programs and initiatives to support training and career growth. Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. #J-18808-Ljbffr