Operations Manager

Phil Hughes Office Solutions – Launceston TAS Operations Manager – Warehousing & Solutions Location: LauncestonEmployment Type: Full-Time / Part-TimeStart Date: Immediate start available About the Role We are seeking a practical, solutions-driven Operations Manager – Warehousing & Solutions to join our growing team. This is a hands‑on leadership role suited to someone who enjoys variety, takes ownership of challenges, and naturally looks for better, smarter ways to get things done. You will manage the day‑to‑day operations of our warehouse while also learning and supporting print and technology solutions for schools, businesses, and community organisations. You will also be responsible for supervising and supporting a small team of staff, ensuring safe, efficient, and productive workplace practices. This role is ideal for someone who can spot issues early, lead calmly, and keep operations running smoothly—whether that’s resolving stock discrepancies, improving workflows, managing staff, or troubleshooting equipment. Key Responsibilities Warehouse & Operations Management Oversee daily warehouse and stockroom operations Supervise and support a small team of warehouse and support staff Identify and resolve stock, workflow, and packing inefficiencies Manage inventory control, ordering, and stock replenishment Ensure accurate picking, packing, dispatch and delivery processes Manage returns and investigate stock or delivery issues Maintain accurate records through Jim2 ERP and Microsoft Excel Ensure compliance with Work Health & Safety (WHS) standards Maintain a clean, organised, and efficient work environment Safely operate a forklift Print & Technology Solutions Learn the setup, operation, and troubleshooting of printers and related equipment Assist with equipment installation, configuration, and client handovers Diagnose common technical issues and deliver practical solutions Adapt to different onsite environments and customer needs Communicate technical information clearly and confidently Recommend suitable solutions based on client requirements Travel within Tasmania to support installations and service work as required Customer Service & Problem Resolution Build strong, solution-focused relationships with clients, suppliers, and internal teams Handle enquiries with professionalism, clarity, and patience Investigate issues and provide timely, practical outcomes Communicate effectively via Outlook, phone, and face‑to‑face interactions Represent the business professionally when onsite with clients Skills & Experience Essential Proven management experience supervising small teams Strong problem‑solving mindset with the ability to think ahead and act decisively Previous experience in warehousing, logistics, or operational roles Comfortable using technology and learning new systems High level of organisation and time management skills Strong attention to detail and accuracy Proficient in Microsoft Outlook and Excel Experience using ERP systems (Jim2 preferred – training provided) Current driver’s licence (essential) Current forklift licence (preferred or willingness to obtain) Strong communication and customer service skills Ability to work independently and as part of a team Ability to use basic tools (such as drills) and carry out simple assembly tasks, including flat‑pack assembly and cable management Desirable Customer-facing experience in sales or service roles Working with Vulnerable People (WWVP) registration or willingness to obtain What We Offer Excellent remuneration package including salary, company vehicle, mobile phone, and laptop Full training in print systems, installations, and Jim2 ERP Supportive workplace that values initiative, leadership, and problem-solving Varied, hands‑on leadership role across warehouse, client support, and technology Long‑term, secure employment with genuine career growth opportunities Hours 8:00am – 5:00pm, Monday to Friday (1 hour lunch break) Job Summary The successful candidate will manage warehouse operations including picking, packing, deliveries, stock control, stocktakes, and returns, while supervising a small team of staff. Proven management experience is essential. A current forklift licence is preferred (or willingness to obtain). The role also requires practical hands‑on skills such as using a drill, assembling flat‑pack furniture, and completing cable management. #J-18808-Ljbffr