Facilities Operations Centre

Facilities Operations Centre (FOC) Engineer, AWS Join to apply for the Facilities Operations Centre (FOC) Engineer, AWS role at Amazon Web Services (AWS) Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Centre Global Engineering Operations organisation seeks an individual with proven leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24x7 monitoring of the data centre’s physical infrastructure and will serve as a facilitator for Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. The team will ensure an optimal customer experience through consistency, reliability, and attention to detail. The ideal candidate will have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how they co-exist. The successful candidate will provide assistance and support to the onsite team, help ensure overall availability and reliability to meet or exceed defined service levels, and demonstrate the ability to think outside the box. This role will align the FOC with larger objectives of other business and peer organisations and contribute to growing the team toward operational excellence. This position may require working weekends and holidays to support a 24x7 environment. If you are passionate about the Customer Experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centres, this may be the challenge you’ve been looking for. Key job responsibilities Monitors the data centre Amazon facilities infrastructure platform Serves as a point of contact for internal and external teams Assists with the development of communication and escalation protocols to improve team performance Contributes to outage post mortem analysis Ensures records are updated in a timely manner Assists with coordination and communication during emergency recovery efforts Assists with the development of tools to enhance team performance Supports a 24x7 environment (shift work may include weekends and holidays) Hold or be able to attain an Australian Government Security Vetting Agency clearance About The Team We are experiencing rapid growth. Onboarding will be dynamic, with onboarding rotating through various AWS locations to complete training over 6–12 months before relocation to a permanent location. We encourage diverse experiences and welcome candidates who may not meet all preferred qualifications. Basic Qualifications 2+ years of Electrical or Mechanical Experience 1+ years of experience with Building and/or Electrical Platform Management Systems 2+ years’ experience in Data Centre Engineering/Operations Preferred Qualifications 3+ years in a large-scale data centre and 3+ years in a NOC or similar Strong verbal and written communication skills and strong Microsoft Office skills Ability to maintain SLAs through proactive issue detection, documentation, and root cause analysis Acknowledgement Of Country Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on protected status. If you need a workplace accommodation during the application or hiring process, please visit the AWS accommodations page for more information. Company - Amazon Corporate Services Pty Ltd - C17 Job ID : A #J-18808-Ljbffr