Customer Support Associate
Vor 7 Tagen
Overview Job Description: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne. Freshers are welcome. Accepted Visa subclasses: 489, 491, 485, 190, 189, 887; Citizen, PR. Duration: 1 year Fixed Term contract role with leaves. Location/Eligibility: Brisbane & Melbourne. Visa eligibility as listed above. Shift and Compensation Shift timings: a) 12 pm – 10 pm, b) 9 am – 6 pm, c) 10 pm – 7 am. Note: Shifts may be classified as afternoon, night, or permanent night shifts as described below. Shift details: (a) Afternoon shift: a shift finishing after 7:00 pm and at or before midnight. (b) Night shift: a shift finishing after midnight, and at or before 7:00 am. (c) Permanent night shift: a night shift that does not rotate with other shifts for 4 consecutive weeks or longer. Client Client end – Department Largest Telecom Network in Australia. Responsibilities Troubleshooting of network related issues and assisting customers to understand, use, and resolve issues relating to our products and services. Negotiation skills to gain support and agreement, negotiating an acceptable outcome that balances stakeholder interests. Execute strong negotiation techniques and influence confidently to close opportunities. Sell products and services that meet customer needs. Establish good customer relationships to create a simple and brilliant customer experience across all interactions in a multi-media environment. Listening skills to demonstrate cultural awareness through listening and adapting flexibly across interactions with culturally diverse team members and customers. Comply with procedures and support customers to meet duties under relevant safety and environmental legislation. Demonstrates ownership of issues/orders and manages end-to-end delivery within designated timeframes. Be inquisitive and resilient with the ability to articulate, listen and communicate effectively to identify customer needs and provide solutions. Skills Required Understanding customer needs. Excellent communication and technical experience. Good listening skills and keeps the customer at the center. Analytical and problem-solving abilities. Resolve customer issues with resilience and negotiate outcomes that meet customer needs. Knowledge of MS Office. Ability to work in a highly collaborative environment. Experience & Working Hours Experience: 0 - 3 years. Working hours – 38 hours per week, plus a 30-minute break daily. Working days – Monday to Sunday (any 2 consecutive days off depending on roster). #J-18808-Ljbffr
-
Telecom IT Helpdesk L1 Support Specialist
Vor 5 Tagen
Australia, Österreich Pyramid Global Technologies VollzeitA leading telecommunications company is seeking a Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne. The role is suitable for freshers and involves troubleshooting network issues, establishing customer relationships, and leveraging strong communication skills. This fixed-term contract offers 38 hours of work per week with flexible...
-
Australia, Österreich Velocity Solar VollzeitCustomer Support Administrator – Maintenance, Service & Warranty Full‑Time | Geelong Office | Velocity Solar Are you the person people rely on when something technical goes wrong? Because you stay calm, think clearly, and resolve problems with confidence? Velocity Solar is seeking a customer focused, technically minded Maintenance & Service Advisor to...
-
Customer Support Officer
vor 3 Wochen
Australia, Österreich Barwon Health VollzeitCustomer Support Officer (Grade 3), Applications Job Category -Technical - Information Technology/Services Be part of a purpose-driven organisation providing ICT Support to healthcare providers in the Barwon South West region Enjoy a work/life balance while helping connect our community to the future of health care Find satisfaction in a position that offers...
-
Customer Support
vor 2 Wochen
Australia, Österreich Velocity Solar VollzeitCustomer Support & Administration Opportunities – Full Time & Part Time Velocity Solar – Geelong, VIC Customer Service | Administration & Office SupportTwo Positions AvailableFull-time & Part-time (up to 25 hrs/week, 6 month contract) | Geelong-based Office At Velocity Solar, we’re expanding our team and have three exciting opportunities available for...
-
Customer Service Supervisor
vor 3 Wochen
Australia, Österreich BlueScope Steel VollzeitBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength, and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...
-
Customer Support
vor 2 Wochen
Australia, Österreich Velocity Solar VollzeitA reputable energy company in Geelong is seeking customer-focused individuals for full-time and part-time administration roles. The ideal candidates will excel in communication, accuracy, and teamwork while supporting various administrative functions. Applicants must possess a strong customer service mindset and be proactive in their approach. Interested...
-
Associate Nurse Unit Manager
vor 3 Wochen
Australia, Österreich Epworth Healthcare VollzeitAssociate Nurse Unit Manager - Coronary Care Unit Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our...
-
Australia, Österreich Barwon Health VollzeitAssociate Nurse Unit Manager, Cardiothoracics and Vascular, Scrub Scouts Main Theatre Job Category - Nursing - Registered Nurse (Div 1) Step into a senior leadership role supporting the Cardiothoracic and Vascular Scrub Scout team in Main Theatre Work in a dynamic perioperative environment, guiding clinical excellence and supporting a highly skilled...
-
Better Futures Support Worker
vor 2 Wochen
Australia, Österreich Wathaurong Aboriginal Co-Operative VollzeitWathaurong Aboriginal Co-Operative – Geelong VIC Make a real difference to the local community Full-Time, Fixed Term - 14 Months Access to Salary Packaging The Role Better Futures is a post care service that is a support model targeting young people aged 15 years and 9 months who are transitioning from Out of Home Care. The model promotes early Leaving...
-
Customer Service Team Member
vor 4 Wochen
Australia, Österreich The Good Guys VollzeitAt The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our...
