Course & Unit Advisor

Course & Unit Advisor Join to apply for the Course & Unit Advisor role at Victoria University We’re seeking two dynamic and motivated Course & Unit Advisor to empower student success through expert guidance, collaborative support, and a seamless academic experience. About VU At Victoria University (VU), our aim is to be a global leader in dual‑sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022–2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. About the Team At VU, every course is supported by our dedicated Course and Unit Advisors (CUAs), the first point of contact for students needing administrative assistance and advice relating to their course. CUAs bring deep knowledge of coursework programs within their specialist areas and provide personalised guidance to help students succeed. From understanding course requirements and major/minor options to planning a study year that fits around commitments, CUAs make navigating university life easier and more manageable. They also assist with resolving timetable issues, managing changes to study load and understanding the impacts of taking a break, ensuring students can make informed decisions at every stage. Our team works closely with colleges, course chairs, placement teams, and the clinical learning office to deliver seamless support and help students stay on track to graduate. About the Role The CUA plays a key role in supporting the delivery of our tertiary programs. This position serves as a central point of contact for course and unit‑related queries, offering specialised advice to ensure students are well‑informed and supported throughout their academic journey. The CUA works collaboratively with Course Chairs, academic teams, and professional staff to facilitate clear communication, uphold academic policies, and promote student success at Victoria University. Position Key Duties Work with Student Services and College staff to support students and Academic staff with matters related to course and unit advice. Provide a student advisory service in line with the Student Services Customer Service Framework and in keeping with Student Services current policies and standards for service delivery. Provide timely high‑level advice to current students on academic course and unit related queries. Facilitate advanced standing and meet with students to validate course structure. Liaise between the College, Student Administration and Student Services on any matters relating to a student’s enrolment as required. Salary $91,796 per annum – $99,361 per annum Employment Type There are X2 fixed‑term roles available (until February 2027) Hours 36.75 per week Location St Albans About You A confident communicator with a passion for delivering exceptional service. With a solid grasp of the student journey, you respond to enquiries and resolve complaints efficiently, professionally, and with empathy. You know when to take the lead—and when to elevate more complex matters appropriately. Your approachable nature and cultural sensitivity allow you to connect with students from all walks of life, making a positive impact on how they experience university life. The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment. Who to Contact For further information relating to the position, please contact Breanne Elliott, Manager Course Advice via email at How to Apply Applications must be submitted as a single document comprising: A cover letter Your curriculum vitae/resume Your responses addressing all selection criteria located in the position description Evidence of applicable qualifications, licences and registration Applications will close 15 January at 11:55pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged. Visa sponsorship is not available for this position. This role requires applicants to have full and permanent working rights in Australia. Why Join VU VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family‑friendly policies, VU supports both professional and personal well‑being. Our Commitment to Protecting Country Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. Our Commitment to Progressive Inclusivity VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. Our Commitment to Inclusive Recruitment VU is committed to providing a positive and barrier‑free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at or call . #J-18808-Ljbffr