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Team Leader
Vor 6 Tagen
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Job no:
521188Brand:
FCMWork type:
Full time, HybridLocation:
Australian Capital TerritoryCategories:
Corporate & Group Travel
An opportunity has come to join the Canberra based team as a Team LeaderA Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.The Team Leader lives and breathes the FCM “DNA” and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the FCM brand.
You will be responsible for:Understanding and driving team and area business plans, key performance indicators and key business deliverablesMaintaining the financial health of the businessDeveloping multi-level relationships with both internal and external customersIdentifying gaps and opportunities for continuous improvementAssessing, troubleshooting and providing solutions to a varying range of customer scenariosEnsuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfactionDelivering FCM’s marketing and product strategies and ensuring they are best optimised within the area
You will have:Extensive travel industry experiencePrevious leadership experience in a customer facing roleDrive and ambition to achieve and exceed goalsSuperior presentation and negotiation skillsThe ability to encourages and support the development of team membersA high degree of emotional intelligenceSound business acumenWhat’s In It For You?Uncapped incentivesTailor your ideal work-life balance with hybrid arrangementsSocial events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achieversGlobal career advancement/travel opportunitiesLeadership Programs & further education, training and developmentEmployee share schemeThe opportunity to play an integral role in the growth of the businessTravel discounts on flights, hotels and insurance for you, your family and friends
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