Service Manager

Service Manager page is loaded## Service Managerremote type: Onsitelocations: Mercy Place Sheppartontime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 11, 2026 (30 days left to apply)job requisition id: JR-6975**Employment Type:** Permanent Full Time**Hours:** 76 hours/fortnight**Location:** Mercy Place Shepperton(South), 351-359 Archer St, Shepparton VIC 3630**Upload with application:** Resume & cover letter**Contact:** Vinu Nair I **Where there’s life, there’s Mercy.****Where there’s care, there’s You.**For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. Join us as a Service Manager, and help us deliver even greater outcomes for our aged care residents, their families, our communities, and you.At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.**About the opportunity:**As the **Service Manager for Mercy Place Shepperton,** you will be in charge of our 96 bed Residential Aged Care Home.* Permanent Full Time Position* An opportunity to lead the clinical and non clinical teams* Be an active leader where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.* Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident.* You will liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities* Strong business acumen and knowledge relating to budgets, occupancy, compliance and accreditation standards.**What you’ll bring :**You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional resident-centered care.**To thrive in this role, you will have:*** Strong people management skills including staff leadership and development, succession planning and experience in change management in a residential aged care environment.* High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.* Business acumen (i.e. budgets, efficient rostering, occupancy) and aged care knowledge relating to AN-ACC, accreditation, and expected aged care standards.* The ability to unite and lead a team that is focused on high performance in a values-driven culture.* Demonstrated understanding of person-centered care and ability to work in a team environment.**You will also be required to provide evidence of, or in the process of obtaining:*** A valid Police Check.* Current AHPRA registration as a Registered Nurse is highly desirable.Join us and make a meaningful difference in people’s lives - and your career.**Apply now**Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.*We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.**We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.**The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.*The Mercy Health Team is growing, and we warmly welcome the opportunity for you to become a valued member of our team. We invite you to search our current job openings and submit your application for those that align with your qualifications and aspirations. Rest assured, we are committed to keeping you informed about your application progress and any exciting new career opportunities that may pique your interest. We appreciate your keen interest in becoming a part of Mercy Health, and we look forward to potentially welcoming you aboard.#J-18808-Ljbffr