Administrator, Student Reception

Administrator (Student Reception) Location: Kensington NSW (flexible working arrangements). Employment Type: Full-time (35‑hour week). Remuneration: Level 5 from $88k + 17% superannuation & leave loading. Benefits: Cultural Leave and Indigenous Employee Network. Job is based in Australia. Eligibility This position is open to Aboriginal and/or Torres Strait Islander applicants only. UNSW has obtained an exemption under section 126 of the Anti‑Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only. Confirmation of Aboriginality will be required. Why your role matters The Administrator (Student Reception) provides high‑quality administrative support and customer service at the reception of the Nura Gili Centre for Indigenous Programs. As the first point of contact for students, staff, and visitors, the role manages on‑ground enquiries, assesses requests and correspondence, and directs matters to the appropriate team. It also oversees day‑to‑day administration for the Nura Gili Indigenous Student Success Team, ensuring services are delivered efficiently to support the Centre’s operations. The position reports to the Deputy Director, Nura Gili, supports the Director, Nura Gili, and has no direct reports. Specific Accountabilities Contribute to a positive and dynamic Nura Gili community, informed by culturally affirming values, experiences and shared aspirations, by creating a welcoming space, maintaining effective channels of communication, and responding to urgent and often sensitive matters appropriately. Act as the first point of contact for internal and external stakeholders and respond to a range of in‑person, telephone and email enquiries by prioritising requests and correspondence, then actioning or escalating as necessary. Provide high‑level administrative support to the Indigenous Student Success Team and oversee day‑to‑day administrative operations, supporting other Nura Gili teams as required. Provide effective specialist advice relating to administrative guidelines, processes and activities. Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems. About You Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience. Demonstrated ability to create positive, vibrant and respectful relationships. Demonstrated time management, organisational and problem‑solving skills, including the ability to meet deadlines. Well‑developed interpersonal and written and verbal communication skills. Demonstrated experience providing effective customer service and support to clients at all levels. Proficient computer literacy with excellent skills in Microsoft Office applications. Ability to make sound judgements and work both independently and as part of a team. Demonstrated experience supporting and contributing to projects and initiatives. An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines. Pre‑employment checks including a NSW Working with Children’s Check are required for this position. Benefits and Culture Cultural Leave Indigenous Employee Network Flexible working Additional 3 days of leave over the Christmas period Access to lifelong learning and career development Progressive HR practices Discounts and entitlements To Apply Please submit your CV and Cover Letter addressing your suitability for the role. Applications close: Friday 21st November at 11.55 pm. Application Contacts Nat Chenhall – Manager Indigenous Employment, Chloe Gane – Talent Acquisition Consultant, Equal Employment Opportunity UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment. #J-18808-Ljbffr