Senior Client Service Officer Specialist | Homes NSW | Northern NSW District

vor 2 Wochen

Grafton, Österreich NSW Department of Communities and Justice Vollzeit

Senior Client Service Officer Specialist | Homes NSW | Northern NSW District Join to apply for the Senior Client Service Officer Specialist | Homes NSW | Northern NSW District role at NSW Department of Communities and Justice Location Northern NSW – Lismore / Tweed Heads / Ballina / Grafton Compensation and Leave Clerk Grade 5/6 $99,938 – $110,271 pa plus superannuation & annual leave loading Generous leave entitlements including flex leave Diverse and inclusive organisation Your role The Senior Client Service Officer Specialist (SCSO‑S) assists clients in complex situations who require support in trying to get housing or who are trying to sustain their current tenancy. The SCSO‑S builds strong relationships with the service sector and would suit an organised, adaptive and resilient person who is client‑centered and outcome‑focused. The SCSO‑S provides advice and refers clients to appropriate support services in relation to a broad range of tenancy and property management services. As a SCSO‑S you could be working across a range of housing programs such as the Rent Choice Suite (Start Safely, Rent Choice Youth) or Assertive Outreach. A SCSO‑S will work within existing guidelines, policies and systems to increase efficiency and delivery service outcomes. The SCSO‑S is required to provide mentorship and support to the client service teams, including providing instruction, purpose and direction to Client Service Officers (CSO) and to demonstrate leadership qualities. Working collaboratively with CSOs, Team Leaders and internal and external service providers, you will develop innovative strategies to deliver improved client outcomes, contribute to continual improvement in efficacy and add to the positive and collegial culture. SCSO‑S roles include a mixture of field work to engage with clients in situ and office‑based work and attending meetings at sector partner’s offices. The Assertive Outreach work includes engaging with rough sleepers in early morning outreach group work #J-18808-Ljbffr

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