Production Support Officer

Location: Melbourne - CBD and Inner Metro suburbs Reference: VG/RS1576DR Work for CSV Digital, providing a comprehensive range of IT services including mobility, network services, software support, court services support, in-court technologies, IT vendor management, business analysis, procurement, transcription services, telephony and communications support. Produce and deliver transcripts within the Court of Appeal (CoA) - a division of the Supreme Court that hears appeals from criminal and civil cases. About Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. The Production Support Officer role operates within the Victorian Government Reporting Service (VGRS) which facilitates recording and transcript services to the courts. The role is responsible for the production and delivery of transcript within the Court of Appeal (CoA) division. Duties of the Production Support Officer include: Prioritising, delegating, producing, merging and organising the distribution of transcript for the CoA, including 'Coloured' Court hearings and Appeal Preparation Coordinating and prioritising requests for transcript from the CoA, ensuring adherence to agreed delivery timeframes as defined in the VGRS Service Level Agreement (SLA) Proactively building and maintaining productive relationships with key stakeholders of the VGRS; attend to, communicate, respond and triage requests from the CoA Registry and its delegates Liaising with the Service Delivery Lead and Training and Quality Assurance Coordinator for resourcing requirements associated with the production of CoA transcript. Assisting with merging and distribution of all transcript delivery where and as required. About You Demonstrable knowledge and experience of transcript production, court proceedings and audio recordings. Typing Speed of a minimum of 75 Words Per Minute (WPM) with 98% accuracy Demonstrated experience in using Microsoft Office applications and court recording software, with the ability to quickly learn new software/applications. Sound working knowledge of the English language, including an understanding of its working, structure, syntax and grammar, with the ability to identify legal, medical, forensic and psychiatric terminology, including Latin phrases How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across its workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria. Applications close Tuesday 11 November 2025 at 11.59pm #J-18808-Ljbffr