Customer Service Advisor
vor 2 Wochen
Customer Service Advisor (Cross-Channel), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Rockhampton QLD Former Customer Services Branch - TMR This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position. The Department of Customer Services, Open Data and Small and Family Business is excited to welcome a permanent full-time Customer Service Advisor (Cross-Channel) at the Rockhampton CSC. In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels: and you will conduct practical driving assessments for Queensland driver's licence using well developed interpersonal skills with total commitment to quality customer service delivery. Some of the responsibilities will include: Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face). Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services. Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate. Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products. Applications to remain current for 12 months. #J-18808-Ljbffr
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Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Service Advisor (Cross-Channel) Department of Customer Services, Open Data and Small and Family Business – Rockhampton QLD In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of...
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Casual Driving Examiner/Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCasual Driving Examiner/Customer Service Advisor (Cross-Channel), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Rockhampton QLD Former Customer Services Branch - TMR This position is part of the Department of Customer Services, Open Data and Small and...
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Cross-Channel Driving Examiner
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA governmental department in Rockhampton Regional is seeking a Casual Driving Examiner/Customer Service Advisor to provide quality service through various channels. The ideal candidate will conduct driving assessments and deliver licensing services. A current C class driver licence and an open HR licence are required. This role may involve travel to various...
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Casual Driving Examiner/Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCasual Driving Examiner/Customer Service Advisor (Cross‑Channel) In the role of Driving Examiner/Customer Service Advisor (Cross‑Channel), you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels. You will also conduct...
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Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Xprt Dev VollzeitCustomer Service Advisor (Cross-Channel) Department of Customer Services, Open Data and Small and Family Business Rockhampton, QLD A$77,354 p / a On-site Posted 1 day ago In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to...
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Customer Service Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Xprt Dev VollzeitCustomer Service Advisor (Cross-Channel) Department of Customer Services, Open Data and Small and Family Business Rockhampton, QLD A$77,354 p/a On-site Posted 1 day ago In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to...
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Casual Driving Examiner
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA governmental department in Rockhampton is seeking a Casual Driving Examiner/Customer Service Advisor to provide positive customer experiences across various channels. The successful candidate will deliver government services, conduct driving assessments, and assess customer needs. A current C class driver licence and an open HR licence are required. This...
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Multi-Channel Public Service Advisor – Licensing
vor 2 Wochen
Rockhampton Regional, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland is seeking a Customer Service Advisor to enhance customer experiences across various channels. Responsibilities include delivering services, conducting driving assessments, and collaborating with team members to achieve performance targets. Candidates should possess strong interpersonal skills and be committed to quality...
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Omni-Channel Government Services Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Xprt Dev VollzeitA customer service company in Rockhampton is seeking a Customer Service Advisor to provide exceptional service across multiple communication channels. You will work in a collaborative team environment, conducting assessments and delivering government services. The ideal candidate should have strong interpersonal skills and a commitment to quality customer...
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Cross-Channel Government Services Advisor
vor 2 Wochen
Rockhampton Regional, Österreich Xprt Dev VollzeitA regional customer service organization is seeking a Customer Service Advisor in Rockhampton. The role involves delivering government services and conducting driving assessments while providing exceptional customer service. Ideal candidates will possess strong interpersonal skills and a commitment to quality service delivery. The role requires teamwork and...
