Customer Service Officer Diversions
vor 12 Stunden
Customer Service Officer Diversions (field-based) WDS607 – Customer Service Officer – Diversions (Field-Based) About GMW Goulburn‑Murray Water (GMW) is Australia’s largest rural water corporation, responsible for storing, managing, and delivering water across most of northern Victoria. We keep the water flowing for over 39,000 services across 25,000 customers, ensuring the region thrives. About the Role As a Customer Service Officer – Diversions based in Wangaratta, you will oversee and regulate the use of water by private diverters from both surface and subsurface sources. You will play a key role in ensuring that water usage aligns with regulations and will supervise and control how this resource is accessed and used. Your role will involve providing expert information and advice on a wide range of water licensing matters, including groundwater and surface water issues. You will work closely with landholders, commercial water users, other authorities, and the wider community, helping them navigate licensing processes and ensuring that water use is sustainable and compliant with regulations. This is a fantastic opportunity to contribute to the responsible management of Australia’s vital water resources, ensuring long‑term sustainability for our communities and the environment. What You’ll Be Doing Manage water resource activities and licensing for surface and subsurface systems within your region. Undertake field inspections and prepare reports to support decision‑making and maintain accurate customer data. Oversee water meter installations, undertake meter maintenance and manage diversion programmes and projects. Liaise with customers and stakeholders to resolve issues and provide field‑based customer service. Desired experience for success in this role Practical experience in rural water management or similar roles. Strong customer focus with a proven ability to engage with and support a range of stakeholders. Outstanding communication and report‑writing skills. Ability to work autonomously and closely with others (predominantly outdoors). Ability to multitask and prioritise activities. Why You’ll Love Working at GMW Agile, inclusive and responsible culture is the foundation of our organisation, where people are offered excellent opportunities to grow, learn and advance in their careers. GMW is committed to encouraging employees to reach their full potential, while valuing and respecting them as individuals. GMW offers flexible working and is always open to discussing your individual needs so you can create your own experience with us. Relaxed regional lifestyle, career opportunities and growth. Applications close on Sunday 4 January 2026. To apply for this role, please complete the GMW application form provided below and email together with a copy of your current CV to ***********@gmwater.com.au. GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. We encourage people with diverse backgrounds, experience and perspectives to apply. We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need help with the application process or would like to discuss reasonable adjustments to support you in an interview, please contact: ***********@gmwater.com.au. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Field-Based Diversions Licensing Adviser
vor 12 Stunden
Wangaratta, Österreich Goulburn Murray Water VollzeitA leading rural water corporation in Victoria seeks a Customer Service Officer to oversee and regulate water usage from surface and subsurface sources. The role involves providing expert advice on licensing matters and working closely with landholders and stakeholders to ensure sustainable water use. Candidates should have experience in water management and...
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