Retail Services Consultant

Pharmacy 777 is a leading community pharmacy network across Australia, committed to providing exceptional service and healthcare solutions for over 60 years. With a strong brand reputation, we are a purpose driven organisation led by our 4 core values; Professional, Caring, Exceptional Service and Growth We are ‘here to serve’ and as we continue to grow, we are looking for passionate, driven individuals to join our team and help us expand our reach, impact, and commitment to excellence. At Pharmacy 777 , we believe in delivering personalised, holistic care to our communities. As we continue to grow, we’re looking for a Retail Services Consultant to join our Administration team on a full-time basis and help shape a culture that supports our people, our members and our franchisees to thrive. Located in Osborne Park, the office is accessible to public transport, is within walking distance of parks, cafes, and onsite parking is available. About the Role The Retail Services Consultant is a key liaison between the Pharmacy 777 Group, suppliers, and our franchise network. This role supports the development and implementation of effective retail services, retail health strategies and ensures compliance, brand consistency, and high-level stakeholder engagement across the 777 network. Key Responsibilities Retail Operations & Onboarding Manage onboarding/offboarding of franchisees and retail team operations Ensure brand consistency and ‘retail health’ across stores Oversee category layout, signage, stock dispatch and supplier notifications Category & Supplier Management Lead group category planning, ranging and merchandising strategies Manage supplier relationships, trading terms and agreements Drive strategic alliances and oversee seasonal and promotional cycles Conduct market analysis to ensure competitiveness Oversee rebate coordination, wholesaler compliance and reporting analytics Relationship Management Develop and maintain strong supplier and franchisee relationships Support franchise growth through product acquisition and strategic partnerships Provide supplier resource lists and ensure deliverables are met Work collaboratively with the Commercial Team to align supplier contracts with strategic goals Compliance & Reporting Lead compliance reporting across supplier agreements, contracts and rebates Manage leakage tracking, pricing compliance and wholesale agreements Ensure training and education for store-level teams in retail operations Pricing & Franchisee Support Support development of group pricing strategy including private scripts and Known Value Items (KVI) Manage pricing inquiries, complaints, and compliance Support and improve national franchisee retail service offerings Liaise with the Pharmacy Development Team for store-level compliance Health Focus Calendar (HFC) Manage the Retail Services deliverables to the HFC Ensure alignment with broader group strategic objectives About You We are looking for a strategic thinker with strong stakeholder engagement skills and a passion for delivering retail excellence in a healthcare setting. Your ability to manage multiple responsibilities, supplier relationships and contribute to the growth and compliance of a national retail network will be key to your success. You will also bring: Experience in retail or pharmacy category management, buying, or merchandising Strong negotiation, communication and project management skills Ability to lead and influence internal and external stakeholders High-level analytical and problem‑solving capability Familiarity with retail systems, pricing strategy and compliance reporting A proactive and collaborative approach to work Why Pharmacy 777? Be part of a leading and growing national brand in community healthcare Collaborative and supportive team culture Opportunities for professional growth and development A chance to make a meaningful impact every day If this sounds like you, please apply by clicking on the Apply Button, and ensure you attach your cover letter and resume. Pharmacy 777 is a leader in our dedication to the provision of health services and patient care in the Pharmacy Industry. The Group’s Network has 85+ branches in Australia with over 2,500 employees and growing. Pharmacy 777 Group reserves the right to commence recruitment proceedings immediately. #J-18808-Ljbffr