Guest Experience Expert
vor 1 Tag
The Westin is committed to empowering guests to enhance their well‑being when they need it most—while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Join us as a Guest Experience Expert – Overnight to feel empowered by career growth opportunities in a people‑first environment. Position Summary Assist guests arriving and departing the hotel through the check‑in and departure process. Handle general enquiries, engage and inspire guests through each guest experience. Support the front office team in general operational tasks. Take guest reservations and perform cash handling & credit card responsibilities. Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond. Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings. About You Experience with OPERA property management system or similar. Relevant experience in a similar role. Working rights in Australia. Enthusiastic to upgrade your career. Self‑motivated, driven and energized in a fast‑paced environment. Armed with smart solutions and a can‑do attitude. Able to work overnight shifts. Our Benefits Exclusive staff discounts on food, beverages and hotel rooms (including all properties within the Marriott International group) for you, your family and friends. Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month. Grow, develop, and progress with internationally recognised training programmes, unlimited strategic development and exciting career opportunities within the Marriott International group. Genuine care for associates’ physical, emotional and financial well‑being through our Employee Assistance Programme. Opportunity to receive Employee Referral Incentives and get paid for working with your friend. Work for the largest hotel network in the world which values equality, diversity and inclusiveness. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while travelling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. Job Details Job Number: Job Category: Rooms & Guest Services OperationsLocation: The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000Schedule: Full TimeLocated Remotely: NoPosition Type: Non‑Management #J-18808-Ljbffr
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Guest Experience Expert
vor 1 Tag
City of Melbourne, Österreich Westin Hotels & Resorts VollzeitJob Number: Job Category: Rooms & Guest Services Operations Location: The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 Schedule: Full Time Position Type: Non-Management Position Summary Rise with us and assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, engage and...
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Overnight Guest Experience Specialist
vor 1 Tag
City of Melbourne, Österreich Westin Hotels & Resorts VollzeitA leading hotel brand in Melbourne seeks a Guest Experience Expert – Overnight to assist in guest services. Responsibilities include managing check-ins and check-outs, handling inquiries, and supporting the front office team. Ideal candidates will have experience with OPERA or similar systems and a passion for hospitality. Benefits include staff discounts...
