Clerical / Pre-Admission

The Clerical staff provide essential reception, administrative, and clerical support to ensure the effective operation of the Pre-Admission Clinic. This role is responsible for coordinating bookings for patients who need to either be seen or telephoned by Pre-admission. Clerical staff prepare and collate the necessary paperwork required. The Clerical Staff plays a key role in supporting the implementation and documentation requirements of Pre-admission, while consistently demonstrating a high standard of communication and customer service, both in person and over the phone, to patients, visitors, and the broader community accessing Grampians Health Horsham. Key Responsibilities Verify and update patient information, including Medicare and private insurance details, in line with Grampians Health policies. Coordinate bookings of patients requiring Pre-admission clinic appointments. Liaise with patients to complete required documentation and ensure clarity and accuracy. Collaborate with internal departments to support efficient and consistent data processes. Support the team environment and undertake additional duties as directed by the Nurse Unit Manager. Skills & Experience Strong customer service background with experience in administration, reception, and admissions, preferably in a healthcare setting. High computer literacy, including Microsoft Office and familiarity with clinical systems such as iPM and OPAL. Well-developed organisational skills with the ability to prioritise tasks and manage competing demands. Excellent communication skills and ability to build effective working relationships. Understanding of confidentiality, patient rights, and medical terminology. Demonstrated attention to detail, initiative, and ability to work both independently and within a team under pressure. To see a full copy of the Position Description please click here. Interested? Click APPLY or if you wish to discuss the role prior to applying, contact David Fogarty – Nurse Unit Manager on for a confidential discussion. About Grampians Health Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services. At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites. Flexible work arrangements and purchase leave opportunities Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays Access to Fitness Passport membership Staff rewards and recognition programs Horsham Region Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region. With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play. Horsham offers affordable housing, education and accessible community services. With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore. If you are dreaming of a career change with country lifestyle, Horsham is the place for you. To learn more about Horsham please click – Visit Horsham. Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent. Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+. #J-18808-Ljbffr