Service Administrator

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER. We're looking for experienced and customer‑focused Service Administrator to join our team in Cairns to provide essential administrative support to our Service department, ensuring smooth day‑to‑day operations and exceptional service delivery to our customers and technicians. This is a Permanent, Monday to Friday role. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you'll benefit from: Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well‑being, and financial security. Training & Career Development – Opportunities for training, mentorship, and career development specific to your role. Flexibility & Work‑Life Balance – We prioritize your well‑being with flexible working hours, ensuring you can maintain a healthy balance between your personal and professional life. Stable & Long‑Term Career – Benefit from the security of a stable, long‑term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Team & Culture – Join a tight‑knit team where collaboration thrives, with regular staying‑connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. Insurance Benefits – Salary continuance insurance. What you'll be doing: Coordinate daily service administration – support workshop operations by managing essential administrative tasks. Manage documentation processes – raise, track, and finalise job cards, work orders, and purchase orders efficiently. Assist with scheduling – help organise jobs, allocate labour hours, and maintain service‑related documentation. Ensure compliance and accuracy – maintain precise records and uphold company policies and procedures. Deliver exceptional customer service – provide responsive and professional support to internal teams and external clients. Support reporting and invoicing – assist Service Supervisors and Managers with workflow updates, reporting, and billing activities. Drive continuous improvement – contribute to initiatives that enhance service processes and team performance. What you'll need: Bring relevant experience – demonstrate a background in service administration, workshop administration, or a similar administrative role. Leverage industry knowledge – previous experience within heavy equipment, automotive, or mechanical industries is advantageous. Show attention to detail – maintain high standards of accuracy with excellent organisational and time‑management skills. Utilise strong technical skills – high level of computer literacy, ideally with exposure to SAP, Microsoft AX or similar systems. Communicate with confidence – apply clear communication skills and a proactive, team‑focused approach to collaboration. Perform under pressure – thrive in a fast‑paced environment and effectively manage competing priorities. Interested? Here's What's Next: Apply Now – click the button below. Enquiries: 1300 071 618 Contact: Taylor Collett – Talent Acquisition Partner Hastings Deering follows a Pre‑Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. Please note that our Talent Acquisition team will be taking a well‑deserved break over the Christmas and New Year period from 19th December 2025 to 5th January 2026. While we're recharging and enjoying some festive cheer, applications and emails will not be monitored. Don't worry, your application is safe with us We'll be back in the new year, refreshed and ready to connect. Thanks for your patience and happy holidays Be careful – Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr