Technical Support Engineer, UX I 12 months contract
vor 4 Wochen
Technical Support Engineer, UX I 12 months contract ServiceNow – Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject‑matter expertise within the customer support department and collaborating with other team members across various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer‑facing role in a very collaborative environment and therefore requires strong interpersonal skills. Qualifications 4+ years providing customer‑facing technical support (web‑based products or e‑commerce preferred) Bachelors or higher in Computer Information Systems or equivalent experience in a related field Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML Experience with JavaScript, AngularJS and Jelly. Experience working in Java or similar backend programming language Experience and understanding of object‑oriented design Knowledge of relational databases such as MySQL, Oracle Working knowledge of the components in a web application stack Familiarity with Linux, UNIX or other OS Extra Skills Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros) Experience providing SaaS support is desirable. Other Preferred Requirements Candidate must have citizenship or be a permanent resident to live/work in Australia Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
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