Coordinator, AskACU Centres

Join to apply for the Coordinator, AskACU Centres role at Australian Catholic University . Campus Location: Canberra, Australia; Blacktown, Australia; North Sydney, Australia; Strathfield, Australia; Brisbane, Australia; Ballarat, Australia; Melbourne, Australia. Job No: APTAV #014 Responsibilities Oversee the development, implementation and ongoing management of the AskACU Centres nationally, focusing on quality face‑to‑face services and customer satisfaction. Work closely with the National Manager, AskACU Service Operations and other Coordinators to ensure the integrated national AskACU service model succeeds. Provide strong management and leadership to a large, predominantly casual, geographically‑dispersed workforce, including recruitment, induction, training, professional development and performance management. Build capacity and implement strategies to ensure a culture of excellence in client service and continuous improvement. What We Offer The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement. Total remuneration valued to $124,509 – $134,699 (pro rata) per annum, including a salary component of $105,212 – $113,823 (pro rata) per annum (HEW 7) and employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed‑term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary (pro rata payable, dependent on commencement date). Access to generous benefits including flexible work, study leave, salary packaging and other leave provisions. Find out more information about the benefits or working at ACU here. How To Apply Step 1: Review the Position Description and become familiar with Our Mission and the Application process. Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your: resume (maximum 5 pages). responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page. brief online responses to any pre‑screening employment questions. Applications close: 16‑NOV‑2025 at 11:59pm AUS Eastern Standard Time. Applicants must hold Australian work rights to apply for this position. For permanent/continuing roles, applicants must have permanent work rights. Your privacy of personal information is maintained in accordance with ACU policy. For more details visit: ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact to discuss your requirements in confidence. About ACU: Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses – Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome. ACU aspires to a home for our staff, offering the care of a family and developing an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU. Contact: General enquiries can be sent to Amy Knurek, National Manager – AskACU Service Operations at: #J-18808-Ljbffr