Donor Experience Session Leader

Australian Red Cross Lifeblood – Werribee VIC Search suburb or city: Werribee, VIC, AU, 3030 Company: Australian Red Cross Lifeblood Permanent Part-Time opportunity - 64.00 hours per fortnight Varied shifts across a rotating roster - Monday to Sunday Located at Werribee Donor Centre, Victoria Salary starting from $47 per hour + Penalties + Super + Salary Packaging and more Donor Experience Session Leader Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood. About the role We’re currently seeking a Session Leader to join our team at the Werribee Donor Centre. Reporting to the Donor Centre Manager, you’ll provide operational oversight to ensure that the end-to-end donation experience runs efficiently with no compromise on quality or safety. As a Session Leader, you’ll provide direction, inspiration and support for your team to achieve common goals and foster team effectiveness, as well as managing tough issues with respect. You’ll value self-awareness and reflect on your own strengths and areas for development, making you an even stronger leader. A day in the centre could see you: Deliver a supportive and safe experience to our amazing donors Develop and coach teams Physically insert and remove needles to collect donations Act as the first point of contact for any complex donor assessments Provide clinical oversight to team to ensure phlebotomy success Show pride in upholding our high safety and quality standards Requirements Proven leadership experience with a strong focus on ownership, accountability, delivering outcomes, ability to coach and provide performance feedback A hands‑on, action‑oriented approach – you lead by doing and inspire others to do the same Exceptional communication skills – clear, confident, and effective across all levels A sharp customer focus and the ability to balance service excellence with operational efficiency A track record of driving results in a fast‑paced, people‑centric environment Collaborative nature with a strong sense of teamwork Digital and technical aptitude Clinical experience (Desirable) Benefits and Wellbeing We place our employee's well‑being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause‑friendly organisations, we celebrate diversity and support all our people. In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following: Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 14 weeks paid parental leave – no waiting period for either parent Ability to purchase additional annual leave Discounted private health cover with fantastic corporate benefit Discounted access to 1,430+ gyms & pools all over Australia Employee Assistance Program; free, 24/7 and confidential health, safety and wellbeing support Plus, many more Monday to Sunday This role requires flexibility to work both morning shifts (starting as early as 7:15 AM) and evening shifts (finishing as late as 8:30 PM). Shifts will range between 6 to 8 hours in length. Apply NOW We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rachel OShea via *******@redcrossblood.org.au. Please note: applications sent directly to this email address cannot be accepted. This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion. #J-18808-Ljbffr