Client Solution Analyst

Overview Be among the first applicants to join SS&C Technologies in a Client Solutions Analyst role based in Sydney. SS&C is a leading financial services and healthcare technology company with 27,000+ employees in 35 countries, serving 20,000+ clients worldwide. SS&C Eze is a premier provider of global investment technology for front, middle and back office operations. The Eze Investment Suite covers Order Management, Trade Execution & Analytics, Portfolio Analytics & Modelling, Compliance & Regulatory Reporting, Commission Management, Data Management and Portfolio Accounting. SS&C Eze partners with more than 2,000 buy- and sell-side institutions across North/South America, EMEA and Asia Pacific. Clients include hedge funds, institutional asset managers, mutual funds, pension funds, endowments, family offices, wealth managers and broker-dealers. Based in Boston, SS&C Eze employs more than 1,000 associates in 12 offices worldwide. About the position: SS&C Eze is seeking a Client Solutions Analyst to join the Client Service team in its Sydney office. We are looking for an experienced candidate who has excellent problem-solving abilities and can provide excellent service to our clients in the investment industry. Successful candidates will be self-sufficient and should have a good understanding of the asset management business with prior experience servicing clients in the financial industry. The role is suited to candidates with both technical and business skills. Your daily responsibilities Investigate and resolve problems and queries for clients across a range of asset classes and operations. Act as the first point of contact between SS&C Eze and clients using the applications, and manage ongoing client relationships as required. Collaborate with internal teams using your technical and business knowledge as needed. Provide day-to-day support for the Order Management System and Portfolio Management & Accounting System to assist clients with trading activities, order routing, market data delivery, reporting and back-office services. Execute high-touch coverage assignments for enterprise and strategic multi-broker buy-side clients. Participate in the new client onboarding handover process from project to support teams. Carry out client training. Identify client trends by analyzing data from Eze CRM and recommend solutions to reduce unnecessary support overhead. Qualifications/Experience Bachelor's degree required 2+ years of experience in support or implementation within the financial services industry Understanding of hedge fund workflow and operations Understanding of Service-Desk/Support operations Ability to produce results to tight deadlines and manage multiple support cases Strong attention to detail and ability to work under pressure Proven ability to deliver effective training content tailored to different audiences Excellent analytical, verbal and written communication skills Ability to work in a dynamic, growing, rapidly changing environment Understanding of SQL, FIX messaging and Web Services Relevant financial qualifications are a plus Benefits Compensation Includes a Competitive Base Salary & Excellent Benefits. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development #J-18808-Ljbffr