Implementation Consultant
vor 4 Wochen
We’re looking for a
Implementation Consultant
to join our Customer Implementation Consultant team in APAC. You will
play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with minimal human interaction.
As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed (O & K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions.
What you’ll be doing:
Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
Implement and configure software solutions using automation tools to meet client specifications.
Implement and manage queues within ChurnZero to streamline and automate processes.
Act as the primary point of contact for clients during the implementation phase, ensuring implementation remains on track, addressing any concerns and ensuring customer satisfaction.
Become a SME in POS Technology and it's applications, capable of troubleshooting and working with technical teams on solutions.
Conduct training sessions for clients on the effective use of the implemented POS system.
Ensure the quality and accuracy of POS system implementations.Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
Create and maintain implementation documentation, including status reports.
Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
And a little bit of…
Sharing knowledge and contributing to wider team learning and development
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.
Working cross functionally with other departments to identify case study opportunities and customer shout outs
What you need to bring:We're looking for a tech savy candidate who has experience with the following:
Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent time management and organizational skills
Exceptional communication (verbal and written) and presentation skills
Deep technical knowledge of hospitality industry
Motivated to achieve results
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try
What’s in it for you?Come live the Lightspeed experience...
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
Lightspeed share scheme (we are all owners)
Unlimited paid time off policy
Flexible working policy
Work remotely from anywhere in the world for up to 60 days per year
Health and wellness benefit of $500 per year
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Volunteer day
Dog friendly environment
Incredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the day
Weekly catered lunches for the entire office
Dedicated Wellness Room for your physical and mental health needs, during working hours
Exciting events hosted regularly by our Melbourne Culture Club
Awesome office space located in Southbank, VIC
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