Field Implementation Consultant
vor 3 Wochen
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Field Implementation Consultant (Melbourne)
at Lightspeed Commerce
Melbourne, Victoria, AustraliaHi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right placeWe're looking for a
Field Implementation Consultant
to join our APAC Hospitality Customer Engagement team. In this role, you will ensure that restaurateurs that purchase Lightspeed K-Series are successfully onboarded and get the most out of our product, through in-person training, configuration and hardware installation services. Ultimately, you will partner with the restaurateur to provide a positive customer experience and maximise customer retention.What you’ll be doing:
Train and guide customers in-person to ensure their business is set up for success and they are successfully using Lightspeed RestaurantInstall the K-Series Lightspeed product hardwareCollaborate closely with designated Field Account Executives to understand customer needs and ensure a warm hand-off from sales.Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for restaurant go-live datesMaintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to customer success.Work with our customers to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflowsEnsure each customer in your onboarding pipeline has their product and customer data correctly set up and their integrations are set up correctlyStay up to date with the product and hospitality best practicesIdentify upgrade opportunities for payments, 3rd party add-ons and plan upgrades as appropriateConduct requirement gathering calls (when needed) to determine customers set up needsStay up to date with product offerings and continuously educate yourself and fellow team membersDocumenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experienceContribute as part of the wider team to achieve organisational objectivesTravel up to 4-days a week to visit your customers provide training, configuration, and installation servicesAnd a little bit of…Sharing knowledge and contributing to wider team learning and developmentContributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.Working cross functionally with other departments to identify case study opportunities and customer shout outsWhat you need to bring:
We're looking for a candidate who has experience with the following:Previous experience in a customer success role; experience in delivering training and professional services is a huge assetExcellent time management and organizational skillsExceptional communication (verbal and written) and presentation skillsDeep technical knowledge of hospitality industryAbility to deliver resultsSelf starter that seeks to identify and improve processesKnowledge and experience with Restaurant POSNatural curiosity to upskill, self-educate and learn about the Hospitality industry and the tech-stack involved with itWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a tryWhat’s in it for you?
Come live the Lightspeed experience...Ability to do your job in a truly flexible environment;Genuine career opportunities in a company that’s creating new jobs everyday;Work in a team big enough for growth but lean enough to make a real impact.… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:Lightspeed share scheme (we are all owners)Unlimited paid time off policyWork remotely from anywhere in the world for up to 60 days per yearHealth and wellness benefit of $500 per yearMental health online platform and counselling & coaching servicesPaid leave and assistance for new parentsDog friendly environmentIncredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the dayWeekly catered lunches for the entire officeDedicated Wellness Room for your physical and mental health needs, during working hoursExciting events hosted regularly by our Melbourne Culture ClubAwesome office space located in Southbank, VICTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Where to from here?Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop
commerce
platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud
commerce
solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.What is your eligibility to work in Australia?
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