Principal Departmental Liaison Officer, Families, Seniors, Disability Services and Child Safety

Principal Departmental Liaison Officer, Families, Seniors, Disability Services and Child Safety Families, Seniors, Disability Services and Child Safety – Brisbane QLD Working specifically within the Executive Services Team, an integral business unit of ODG, you will bring your client focused experience and interpersonal skills to provide high-level support and advice to members of the public focused on key areas of the portfolio. You will have a developed knowledge of preparing and coordinating executive documents and have the ability to work within a complex, fast paced, dynamic environment that will challenge and stimulate you. Our department and Minister expect excellence from our team, so if you are a great team player with a flexible ‘can do’ attitude coupled with a passion for high quality client service, we would like to hear from you. In return we offer a supportive, collaborative and rewarding working environment where your experience, knowledge and contributions will be recognised and appreciated. As a Principal Departmental Liaison Officer you will: Provide an efficient and effective administrative linkage between the department and the Minister's Office to ensure the provision and flow of high quality, accurate and relevant information. Respond to complex public enquiries in a diplomatic, prompt and appropriate manner and initiate referrals to the department where necessary, investigating and providing advice in response to enquiries/complaints on sensitive and confidential departmental issues. Provide quality liaison support to the Minister, Director‑General and other senior leaders, ensuring that they are provided with accurate and timely information to enable them to deal with current and emerging issues that are impacting on the portfolio. Provide high level assistance to clients making inquiries/complaints regarding sensitive and confidential matters. Develop and maintain strong effective relationships and networks with departmental executives and key officers, stakeholders and the Office of the Minister to ensure effective integration, coordination and liaison occurs. Provide timely coordination, support, advisory and quality control services in the preparation and distribution of information requests and associated activities on behalf of the Director‑General and Minister. Identify risks and issues related to the coordination and administration of information requests and associated activities and provide timely solutions. Liaise with members of parliament, ministerial and parliamentary staff, senior leaders and staff, representatives of non‑government service providers and members of the public on complex and sensitive issues. Undertake research and provide advice to the Director‑General and Minister's Office on relevant departmental activities, and prepare briefings, reports and other submissions for the Director‑General and the Minister's Office on complex and sensitive departmental issues. This role may have supervisory responsibilities. If so, you will be required to lead, coach and motivate your team through regular feedback and mentoring to support the achievement of operational objectives and personal objectives ensuring regular supervision, structured performance and development achievement planning, behaviours reflect departmental values and the Code of Conduct, team members support each other and the wider team, and a culture of higher performance and accountability. Contribute to the development of a culture of client service, excellence and continuous improvement. Assist the Executive Services Manager and broader team as required. Your mandatory requirements Whilst no formal qualifications are required, strong interpersonal and communication skills are a must and the ability to manage difficult and challenging client calls is strongly desired. Front line experience or developed knowledge in preparing executive correspondence is also considered in high regard. You will be required to demonstrate capability in strategic thinking and advice, attention to detail, analysis and problem solving, building positive relationships, communicating with influence and prioritisation and risk management. It is important to note this role will involve contact from individuals with a history of complex trauma, including exposure to highly sensitive content. It is therefore highly desirable the successful candidate has experience in providing support to diverse members of the community including an advanced knowledge of the appropriate strategies for managing and deescalating challenging situations and maintaining appropriate levels of self-awareness/safety. Applications to remain current for 12 months. #J-18808-Ljbffr