Global Vendor Manager

Global Vendor Manager - South Bank, QLD at Flight Centre Travel Group As the Global Vendor Manager for Technology, you’ll play a pivotal role in strengthening partnerships between our business and key tech vendors. You will create seamless alignment between supply and demand, ensuring that both sides work collaboratively toward shared success. In this role, you’ll: Build and maintain strong vendor relationships, fostering trust and accountability. Clearly communicate business requirements and expectations to vendors. Partner with internal stakeholders to ensure the business fully understands vendor capabilities and offerings. Your Responsibilities: Vendor Relationship Management: Maintain daily interaction with vendor leaders and act as the primary escalation point for our internal technology teams and vendor management teams. Governance & Reporting: Own the governance framework, lead quarterly executive meetings, and validate monthly/quarterly vendor reports to ensure value, innovation, and risk minimisation. Performance Oversight: Define and communicate vendor performance metrics through scorecards/dashboards, hold vendors accountable to SLAs/KPIs, and adjust them periodically for service improvement. Financial Control: Manage supplier financial commitments, verify invoices against agreed work orders, and approve for processing. Operational Administration: Authorise new initiatives, manage creation/suspension of supplier team members, and elevate issues/risks when necessary. Business Engagement & Prioritisation: Support product requirements and influence prioritisation across IT categories when needed. We’d love to hear from you if you have: 5 years’ experience in management of IT vendors. Experience with major technology vendors such as Microsoft, Service Now. Experience with offshore vendors. Skilled in reviewing and implementing SLAs, interpreting contract terms, and managing contracts and relationships. Proficient in MS Office, SFIA framework, and requirements definition and management. What you'll Enjoy: Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd. People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability. Development: Individualised Learning & Development pathway options. Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages. Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more. Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more. Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within. Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym. Mental Health: Support and Employee Assistance Program for staff and family. Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026). Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave. Sustainability: The protection of our environment is essential to the future of tourism; as a leading travel group we have made efforts to affect positive change to the environment. #J-18808-Ljbffr