Customer Care Specialist
Vor 5 Tagen
Ambience Air Airconditioning – Bibra Lake WA Join the Ambience Air Team Ambience Air is expanding We pride ourselves on delivering outstanding customer service and high-quality air-conditioning installations, and we're searching for new team members to help elevate our service even further. Customer Service / Helpdesk Officer Are you a people person with a knack for solving problems and creating great customer experiences? If you're friendly, proactive, and thrive in a fast-paced environment, we want you on our team Key Responsibilities: Delivering exceptional support via phone and email - every interaction matters. Managing warranty requests - troubleshooting and providing after-sales support to customers with concerns regarding their installation. Coordinating with tradespeople and service providers to resolve issues quickly and professionally. Equipping customers with guides and seasonal tips to help them get the most from their systems. Collaborating across departments - from design to construction - to keep operations smooth. Upselling upgrades and components to enhance customer satisfaction and system performance. The person we need... Has proven experience in customer care, ideally within a helpdesk environment. Possesses a warm, enthusiastic attitude and a team-first mindset. Is organized and process-driven with the ability to juggle multiple tasks. Is a clear, confident communicator — both written and verbal. Thrives under pressure and keeps cool when things get busy. About Us We are WA's leading and most innovative, award-winning air-conditioning group, committed to our employees' growth and to being the partner of choice for our customers. As an employer of choice, we foster a culture of innovation, feedback, and continuous improvement. With a highly experienced and skilled team, we deliver exceptional customer experiences that set us apart. What's in it for You? At our Bibra Lake office , you’ll enjoy above-industry remuneration and a range of additional benefits, including: Half a day off on your birthday - because you deserve to celebrate Up to one extra week of leave annually - recharge and refresh. Monthly team lunches and a bottomless fruit bowl - fuel your day the healthy way. Performance bonuses and team-building events — we reward excellence and build strong connections. Training and support — hit the ground running with proven systems and processes. Join an award-winning family business that truly values its employees. How to Apply If you believe you are the right fit for this position, we’d love to hear from you Apply now with your resume and cover letter. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Customer Care Specialist
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