Senior Customer Success Manager/Customer Success Director

Vor 3 Tagen

Haymarket, Österreich eFinancialCareers Ltd. Vollzeit
Senior Customer Success Manager/Customer Success Director

Senior Customer Success Manager/Customer Success Director

SS&C Technologies

Sydney, AustraliaSenior Customer Success Manager/Customer Success Director

SS&C Technologies

Sydney, Australia

Posted 4 days ago

Permanent

CompetitiveSenior Customer Success Manager/Customer Success DirectorSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Description

SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. You will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts and ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.

Key Responsibilities:Own retention and growth for a portfolio of assigned customers in the region.Enable customers for success through professional services enablement across the portfolio.Becoming a trusted advisor by identifying Customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes.Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansionStrategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainmentAccurately representing the Voice of Customers inside SS&C Blue Prism.

Requirements

Our Ideal Candidate Will Have:5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years). Prior experience in RPA or SaaS or subscription enterprise software company would be an added advantage.A background in Customer Success practice with extensive analytical and strategic experienceA proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycleFlexibility to work in a rapidly changing, complex environmentA passion for driving customer outcomes and promoting a customer centric organizationAbility to analyze, interpret and capture insights from large amounts of dataAn ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.Excellent verbal and written communication skillsCollaborative, team-oriented mindset, demonstrate integrity and a commitment to valuesCandidate should be open for business travel as the job may demand

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.

#J-18808-Ljbffr

  • Customer Success Director

    Vor 4 Tagen

    Haymarket, Österreich Enable Vollzeit

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’recreating a healthy,...

  • Customer Success Director

    Vor 4 Tagen

    Haymarket, Österreich Enable International Vollzeit

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’recreating a healthy,...

  • Customer Success Manager

    Vor 3 Tagen

    Haymarket, Österreich dotdigital Vollzeit

    We are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients.This role provides leadership in post-sales customer activity, with responsibility...

  • Senior Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich Ataccama Vollzeit

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...

  • Senior Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich Ataccama Vollzeit

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...

  • Manager, Customer Success

    Vor 4 Tagen

    Haymarket, Österreich Basware Vollzeit

    Join our team at Basware and lead the charge in driving customer success!As theManager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich Contentful Vollzeit

    About the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...

  • Senior Customer Success Manager

    Vor 2 Tagen

    Haymarket, Österreich Fluent Commerce Vollzeit

    Senior Customer Success ManagerApplication Deadline:30 September 2024Department:Customer SuccessEmployment Type:Permanent - Full TimeLocation:AustraliaReporting To:Ingrid Bernard with a dotted line to ImranDescriptionWe are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. The CSM will play a key role in building...

  • Manager, Customer Success

    Vor 4 Tagen

    Haymarket, Österreich SevenRooms Vollzeit

    The Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    Vor 4 Tagen

    Haymarket, Österreich Basware Corporation Vollzeit

    Applications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As theManager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management...

  • Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich Contentful Vollzeit

    As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You will help our...

  • Customer Success Manager

    vor 14 Stunden

    Haymarket, Österreich Streamtalent Vollzeit

    Join a well-recognised SaaS business in an exciting growth stage, voted one of Australia's Best Places to Work for Women & Best Places to Work in Tech.This role is a truly customer-centric position, essential for delivering the unparalleled customer experience that the business pride themselves on.If you’re an ambitious individual with at least 3 years’...

  • Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich PagerDuty, Inc. Vollzeit

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers siteto explore life at PagerDuty, discover opportunities, and sign-up for job alerts!We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...

  • Customer Success Manager

    vor 1 Tag

    Haymarket, Österreich PagerDuty, Inc. Vollzeit

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers siteto explore life at PagerDuty, discover opportunities, and sign-up for job alerts!We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...

  • Customer Success Manager Sydney

    Vor 4 Tagen

    Haymarket, Österreich WalkMe Vollzeit

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Customer Success Manager II

    Vor 4 Tagen

    Haymarket, Österreich LivePerson Vollzeit

    LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...

  • Customer Success Manager II

    Vor 4 Tagen

    Haymarket, Österreich Wegalvanize Vollzeit

    Position Overview:The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as well as...

  • Customer Success Manager

    Vor 4 Tagen

    Haymarket, Österreich SafetyCulture Vollzeit

    SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.An awesome opportunity has arisen for a Customer Success Manager to...

  • Customer Success Manager

    Vor 2 Tagen

    Haymarket, Österreich iManage Vollzeit

    This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.Being a Customer Success Manager at iManage means…As a part of...

  • Director, Client Success

    vor 4 Wochen

    Haymarket, Österreich Reward Gateway Vollzeit

    Director, Client SuccessDepartment:Client SuccessEmployment Type:Full TimeLocation:Melbourne or SydneyDescriptionAs of May 16th 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million...