Manager Customer Service Lending

Join to apply for the Manager Customer Service Lending role at Commonwealth Bank Do the work that matters Customer Service Lending key objectives are to grow proprietary mortgage lending, delivering exceptional customer service outcomes and a differentiated service model. We work collaboratively with teams across the bank to fulfil our purpose of building a brighter future for all and achieving the Group's goal of NPS +30. Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market‑leading products and services, supported by some of the world’s best systems and processes. Location: Brisbane Metro About the opportunity The CSL Team Manager role is to lead, develop, and retain a team of lenders. The role will ensure lenders have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers. The CSL Team Manager will be responsible for cultivating a successful Sales and Service performance culture, providing factual advice on lending products, services, and issues; managing resources to optimise business outcomes; meeting agreed targets; and building positive relationships. This is a great opportunity to build a team of lenders to accommodate the unprecedented demand of the housing market. Responsibilities Lead, motivate and develop a team of lenders to provide exceptional customer experiences and deliver against lending plans Monitor and provide feedback on team and individual performance and identify, develop and implement strategies to drive performance improvement Ensure technical lending skills and knowledge are of high standard Manage sales, service, operational and risk management processes performed by the team Oversee the sales pipeline to ensure the meeting of targets and efficient processing of leads Actively engage in business development activities, building quality external leads and promoting the Bank through community contributions Coach lenders on the effective actioning of leads and strategies to optimise lending outcomes Utilise your industry expertise and market knowledge to identify key growth opportunities for your team Resolve customer inquiries and/or complaints in a prompt, professional and caring manner Ensure lending meets the appropriate credit standards through regular audit and review About You Qualifications Demonstrated experience in the home lending environment Demonstrated leadership, coaching and people management skills, preferably in sales and/or lending environment Proven success in achieving business sales and service results Experience and commitment to driving excellent outcomes in the lending environment Advanced knowledge of CBA home loan processes and systems Exceptional planning and time management skills Detailed technical understanding of lending products, processes & systems Your Development If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Contact We’re aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on . #J-18808-Ljbffr