L2 Software Support Engineer
vor 2 Wochen
About Us BindPlane is a software startup developing the first observability pipeline built for OpenTelemetry. We're building powerful open-source solutions used by Fortune 500 companies and small technology companies alike. Our observability solutions help organizations collect, process, and route telemetry data efficiently, integrating with top platforms like Google Cloud Operations Suite, Datadog, and New Relic. Role Overview As a Support Engineer at BindPlane, you will be a critical part of our customer success team, working to ensure our customers can effectively implement and utilize our observability pipeline in their complex enterprise environments. You will troubleshoot and resolve challenging technical issues, serving as a bridge between our customers and our engineering team. Your expertise in enterprise IT environments, cloud platforms, and observability technologies will be essential in helping customers successfully deploy and maintain our solutions. Responsibilities Provide advanced technical support for BindPlane products in complex enterprise environments Troubleshoot and resolve customer issues related to deployment, configuration, and integration Work with customers to diagnose problems in diverse IT infrastructures including containerized environments, Kubernetes, and various cloud platforms Coordinate with Sales, Product, and Engineering teams to address customer challenges Create and maintain comprehensive documentation for common issues and their resolutions Develop knowledge base articles and troubleshooting guides for our Customer Support Portal Serve as an escalation point for L1 support, tackling more complex technical challenges Provide timely and effective communication to customers throughout the support process Identify recurring issues and collaborate with engineering to improve product quality Qualifications 3-5 years of experience in technical support, preferably in enterprise software or observability tools (Required) Strong knowledge of cloud platforms (GCP, AWS, or Azure), containerization (Docker, Kubernetes), and virtualization technologies (Required) Familiarity with observability concepts and tools including metrics, logs, and traces (Required) Strong command-line proficiency in Linux/Unix environments, with demonstrated ability to troubleshoot system issues through terminal operations, log analysis, and shell scripting, along with working knowledge of Windows environments (Required) Experience troubleshooting in complex enterprise environments (Required) Understanding of networking concepts and common protocols (Required) Basic scripting and programming skills (Bash, Python, etc.) (Required) Exceptional problem-solving abilities and attention to detail (Required) Excellent written and verbal communication skills (Required) Previous experience with APM platforms such as Splunk, Dynatrace, Oracle Enterprise Manager, New Relic, or Datadog (Preferred) Working knowledge of monitoring and observability concepts, including metrics collection, log aggregation, and distributed tracing fundamentals (Preferred) Experience with log management solutions (Preferred) Experience with enterprise application architectures and microservices (Preferred) Basic understanding of programming languages and application logic (Preferred) #J-18808-Ljbffr
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L2 Software Support Engineer
vor 2 Wochen
Council of the City of Sydney, Österreich Bindplane VollzeitL2 Software Support Engineer BindPlane is a software startup developing the first observability pipeline built for OpenTelemetry. We are building powerful open‑source solutions used by Fortune 500 companies and small tech companies alike. About Us BindPlane develops open‑source observability solutions that help organizations collect, process, and route...
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L2 Service
vor 3 Wochen
Council of the City of Sydney, Österreich Clarendon Homes VollzeitGet AI-powered advice on this job and more exclusive features. Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking an experienced, motivated and detail‑oriented L2 Service and Support Engineer to join our brilliant IT team. Reporting to the...
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L2 Service
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Council of the City of Sydney, Österreich Clarendon Residential Group VollzeitCampbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking an experienced, motivated and detail‑oriented L2 Service and Support Engineers to join our brilliant IT team. Reporting to the Service and Support Team Leader, the L2 Service & Support Engineer is responsible for...
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Onsite L2 Desktop Support Engineer — Brisbane
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L2 IT Support Engineer
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Council of the City of Sydney, Österreich Clarendon Residential Group VollzeitA leading residential construction company in New South Wales seeks an experienced L2 Service & Support Engineer to provide high-quality technical support. You'll troubleshoot complex issues, support end-users across multiple channels, and collaborate closely with the team leader. Must have robust experience in IT support and familiarity with various...
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Council of the City of Sydney, Österreich QIX Consulting VollzeitA leading consulting firm is seeking a mid-level Salesforce Application Support Engineer to provide L2/L3 support for Service Cloud and Experience Cloud. The ideal candidate will troubleshoot, configure, and manage enhancements in a global manufacturing organization. This is a long-term contract position based in Australia, offering a day rate of $560...
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Dynamics 365 & Power Platform Support Engineer (L2/L3)
vor 8 Stunden
Council of the City of Sydney, Österreich TRC Group VollzeitA leading technology consultancy based in Australia is seeking an experienced Dynamics 365 Support Engineer. The role involves delivering L2/L3 support for critical Customer Service environments and optimising Power Platform configurations. Ideal candidates will have strong troubleshooting skills and the ability to communicate effectively with stakeholders....
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Technical Support Engineer
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Council of the City of Sydney, Österreich Talent Aligned VollzeitTechnical Support Engineer (Hardware & Software) Join to apply for the Technical Support Engineer (Hardware & Software) role at Talent Aligned Base pay range A$90,000.00/yr - A$130,000.00/yr A fast‑growing technology company working with connected devices and advanced monitoring systems is seeking an L2 Technical Support Engineer to join their operations...
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Hybrid L2 IT Support Engineer
vor 3 Wochen
Council of the City of Sydney, Österreich Peoplebank VollzeitA recruitment firm in Sydney is seeking an L2 IT Support Engineer for an initial 3-month contract with potential for extension. The ideal candidate has hands-on experience with Fortinet firewalls, Microsoft 365, and Azure cloud services. This role offers hybrid work arrangements and requires the ability to work independently in a dynamic environment....
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CyberArk L2 ops engineer
vor 10 Stunden
Council of the City of Sydney, Österreich Pyramid Global Technologies VollzeitOverview Job Description of CyberArk L2 Ops Engineer in Sydney Experience Experience 5-14 Year Skills 5+ years of experience in support of user identity management, access control, request-authorization frameworks, and general IT security policies. Working knowledge in Microsoft Active Directory related to user/group provisioning. Knowledge and experience...
