L2 Service

Get AI-powered advice on this job and more exclusive features. Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking an experienced, motivated and detail‑oriented L2 Service and Support Engineer to join our brilliant IT team. Reporting to the Service and Support Team Leader, the L2 Service & Support Engineer is responsible for providing high‑quality technical support, assisting with the resolution of complex issues, and ensuring seamless operational functionality of our systems. This role requires a proactive approach, an aptitude for problem‑solving, and excellent communication skills to effectively and efficiently support our employees across the Group in NSW and QLD. What You’ll Do Provide technical support on escalated issues to employees in office, via phone, email, and chat. Diagnose and troubleshoot complex hardware, software, network and connectivity issues. Lead the setup, configuration, and maintenance of IT systems, software and tools. Work closely with the Service & Support Team Leader to escalated complex issues and ensure timely resolution. Document all interactions and support actions in the ticketing system. Participate in system testing and quality assurance for new software releases. Maintain up‑to‑date knowledge of industry trends, tools, and best practices. Contribute to creating FAQ and support documentation to assist employees and improve team efficiency. Occasional travel within the State to provide on‑site support may be required (between Newcastle and Shoalhaven). About You Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience). Previous experience (minimum 5 years) in a L2 service and support role, with a strong understanding of desktop support, system administration, and endpoint management. Experience in troubleshooting Windows and Mac operating systems, Office 365, and network connectivity issues. Familiarity with ITSM tools, ticketing systems, and remote support technologies. Experience configuring and deploying IT hardware and software. Experience with cloud‑based applications and mobile device management. Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with Active Directory, user access control, and password management. Awareness of cybersecurity best practices and IT security protocols. ITIL knowledge or certification in IT service management (preferred, but not mandatory). Detail‑oriented, with a focus on accuracy and efficiency. Proactive, solution‑focused, problem solver – always looking for ways to improve IT support services. Highly organised, able to manage multiple tasks and priorities and think critically under pressure. Friendly, approachable, collaborative team player with a strong customer‑service mindset. What’s On Offer Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check‑ins Retail discounts across travel, groceries, and lifestyle Savings on home builds, trades, suppliers, and utilities Ongoing learning and development through the CPG Academy Generous leave – including parental, volunteer, and community service leave Wellbeing support for you and your family (EAP, financial coaching, health programs) About Us At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services. Our Businesses Include Clarendon Homes – award‑winning, innovative homes across QLD and NSW Domaine Homes – affordable, stylish homes designed for modern families CPG Estates – developing vibrant, sustainable communities Loan Market Elevate – expert financial solutions to support our customers’ property journeys Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Residential Building Construction At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer. #J-18808-Ljbffr