Cruise Reservations Consultant
vor 3 Wochen
Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies. Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customers' travel journeys are memorable. Position Overview As one of our Cruise Reservations Consultant's, you will be the face and voice of the brand, to assist agents and customers with booking requests. You will confirm bookings, look for up-sell opportunities, problem solve and maintain accurate notes and booking details of passengers. Your outstanding communication skills and customer service excellence will ensure that agent and customers trust the brand that you represent and continue to do business with us. Key Responsibilites Supporting and handling telephone enquiries efficiently and accurately. Meeting KPI’s in regards to service Levels, abandoned call rates etc. Meeting and exceeding monthly sales targets. Supporting Call Centre Operations departments as required. Maximizing sales opportunities by upselling & cross-selling. Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.) Providing feedback & suggestions to streamline processes to improve the business Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values Maintaining accurate and comprehensive product information in order to deliver and generate sales Staying abreast of competitor activity and cruise industry, including other relevant information Assisting with group bookings when required All other duties as reasonably required by management About you: Working in the wholesale cruise business, you will have a keen interest in cruise with experience in all the cruise line reservations systems. The role requires selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals. The consultant supports the brand’s sales operations to achieve the company’s growth targets. Cruise background/understanding is essential Travel industry experience is essential Experience with all cruise line reservations systems Travel Industry wholesale or retail background Superior customer service and communication skills Adaptable and able to use initiative Helloworld Travel Employee Benefits Staff discounts on travel Opportunities for discounted family travel Regular Staff and Industry Events Career progression and support Learning and Upskilling opportunities Other Considerations: Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license. Please note that the successful applicant will be required to undergo a police check as part of our recruitment process #J-18808-Ljbffr
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Cruise Reservations Specialist: Upsell
vor 3 Wochen
Council of the City of Sydney, Österreich Helloworld VollzeitA leading travel agency in Australia is looking for a Cruise Reservations Consultant. In this role, you will assist agents and customers with booking requests, ensuring a memorable travel experience. The ideal candidate will have experience in the cruise industry, exceptional communication skills, and the ability to maximize sales opportunities. Staff...
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Cruise Reservations
vor 3 Wochen
Council of the City of Sydney, Österreich NCL Australia VollzeitA leading cruise company is seeking a Cruise Specialist to assist travel partners with reservations. The role involves handling inquiries, maximizing revenue opportunities, and providing excellent customer service. Ideal candidates will have 2+ years of experience in the travel industry, strong communication skills, and the ability to work under pressure....
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Cruise Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich Travel the World VollzeitSydney | Sales Role | KPI-Driven | Passionate About Travel Love cruising? Love sales? Then come aboard with Cruise Guru , Australia’s trusted name in online cruise travel! We’re on the lookout for a motivated Cruise Consultant who thrives on exceeding targets and creating unforgettable travel experiences. If you’re passionate about cruising and love...
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Cruise Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich NCL Australia VollzeitCruise Specialist (6-Month Maternity Leave Cover) - Norwegian Cruise Line Our brand sits within the ‘contemporary’ space, offering innovative ‘Freestyle Cruising’ to its valued guests. As one of the leading cruise brands globally, Norwegian Cruise Line (NCL) prides itself on its entrepreneurial spirit, award winning dining, accommodation and...
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Travel Reservations Executive
Vor 5 Tagen
Council of the City of Sydney, Österreich Xperience Xscape Travels VollzeitJoin to apply for the Travel Reservations Executive role at Xperience Xscape Travels . Pay Range Base pay range: $30,000.00/yr - $50,000.00/yr. This range is provided by Xperience Xscape Travels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Your Role Design and sell customized travel and adventure...
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Luxury Cruise Sales Consultant
vor 3 Wochen
Gold Coast City, Österreich Royal Caribbean International VollzeitA leading luxury cruise line seeks a Personal Consultant to sell cruises and shore services. The ideal candidate thrives on customer engagement, maintains long-term relationships, and meets sales targets through outbound communications. Responsibilities include utilizing product knowledge and technical skills to present offerings effectively while ensuring...
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Remote Cruise Consultant — Travel Perks
vor 3 Wochen
Wollongong City Council, Österreich Carnival Corporation & plc VollzeitA leading cruise company is seeking a Cruise Consultant for a full-time, remote position. This energetic role involves handling customer inquiries, providing exceptional service, and achieving sales targets. Ideal candidates will have a background in customer service, a passion for travel, and strong communication skills. Enjoy a supportive workplace with...
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Hybrid Cruise Sales Pro — KPI-Driven Travel Expert
vor 3 Wochen
Council of the City of Sydney, Österreich Travel the World VollzeitA reputable travel agency in Sydney is seeking a motivated Cruise Consultant to exceed sales KPIs and create unforgettable travel experiences. You'll sell cruise holidays globally, manage leads, and work within a supportive team. The ideal candidate has a strong sales drive, proven experience in cruise consulting, and a passion for travel. This role offers...
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Cruise Sales Consultant
vor 2 Wochen
Gold Coast City, Österreich Ignite Travel Group VollzeitOverview Join to apply for the Cruise Sales Consultant - Broadbeach, QLD role at . Ahoy there! Embark on an epic adventure with a leading cruise agency in Australasia, recognised for outstanding service and industry awards. At My Cruises, we craft unforgettable experiences and are seeking exceptional individuals to join our team and help us set sail on new...
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Travel Consultant
vor 3 Wochen
Council of the City of Sydney, Österreich Aushawn Travel Pty Ltd VollzeitAUSHAWN TRAVEL PTY LTD is a comprehensive travel agency based in Sydney. Our offerings span international and domestic air ticketing, cruises, customized deep-dive tours, group travel packages, visa assistance, and travel insurance. We partner with major Global Distribution Systems, leading Cruise Lines, major International Airlines, and trusted Travel...
