Leaving Violence Program

Leaving Violence Program - Client Officer/Team Lead Cape York Gulf Remote Area Aboriginal And Torres Strait Islander Child Care Advisory Association Inc – Cairns QLD RAATISC’s Leaving Violence Program team is growing, and we have an opportunity for you to be our new Client Officer/Team Lead based in Cairns The team are looking for a skilled and compassionate individual who is committed to providing high quality support to Aboriginal and Torres Strait Islander people. About the program: The Leaving Violence Program (Cairns Regional Trial) supports eligible victim-survivors to leave, or who are planning to leave a violent intimate partner relationship. The Program can provide up to $5,000 in financial support (up to $1,500 in cash and $3,500 in goods and services). Eligible individuals can also get up to 12 weeks of case support for referrals, risk assessments and safety planning. Our Organisation: RAATSIC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity. Our Vision is for RAATSIC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people's lives Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper. Our Values are Accountability, Empowerment, Collaboration and Inspire Position Purpose: Your primary role will be responsible for: Undertake a limited case load of case management and intake work to ensure program best practice across the Intake and Client Officer team. Undertake travel when necessary to remote communities across Cape York, Thursday Island, the Gulf and Townsville supporting stakeholder engagement, victim-survivors accessing the program and Client Officers. Undertake daily approvals of eligible referrals. Oversee client officer and intake caseloads and manage allocation of any new referrals. Undertake daily approvals for client financial requests. Ensure accurate data entry into the case management system. Training of staff in the Program processes and case management processes. Assist with Monthly data reporting. Along with your dedication to supporting our Mob, you will also apply your exceptional community engagement experience to create and maintain strong and supportive relationships with stakeholders. The Opportunity: This is a full-time, Cairns based position. Provide trauma-informed, client-centred, and culturally safe ethical and accountable practices to support the team when required. Provide emotional and practical support, ensuring victim-survivors feel supported and empowered with options to make informed decisions that enhance their safety. Implement intervention strategies, ensuring timely and effective responses to immediate safety concerns. About You: Ability to maintain a high level of privacy and confidentiality practices and organisational policy procedures. Ability to work in a culturally respectful and competent manner, with Aboriginal and Torres Strait Islander’s young people, their families, and communities. Understand how Domestic and family violence impacts Aboriginal and Torres Strait Islander people and communities and the challenges with accessing support services and safety. Have effective time management skills (punctuality, meeting deadlines, prioritising tasks) and the ability to provide leadership across the team. Be a productive, passionate, and positive contributor to an already established team that are dedicated to making a difference to vulnerable people's lives. Have a proficient level of computer skills and ability to learn software programs efficiently. Come be part of a busy and supportive team making a difference, creating meaningful opportunities, and changing lives We offer salary sacrificing packaging options and an Employee Assistance Program (EAP), as well as ongoing professional development opportunities. Applicants must hold or be willing to obtain a valid Working with Children Check (Blue Card) before commencement and a current provisional or open Drivers Licence. As a proud Aboriginal and Torres Strait Islander community-controlled organisation, we strongly encourage applications from Aboriginal and Torres Strait Islander people. To Apply: Click the apply button on SEEK and provide a Resume and Cover Letter #J-18808-Ljbffr