Client Service

Job Title: Broker Support Location: The Hills District, Sydney (parking onsite) Salary: $85,000 - $110,000k + Super Your New Role On behalf of our client, a successful mortgage broking firm, we are searching for a motivated and detail-oriented Mortgage Broker Support to join their team. This is a fantastic opportunity to become an essential part of a small, high-impact team. You will work directly alongside passionate, senior brokers, providing end-to-end loan processing support and ensuring a seamless, positive experience for their clients. Your contribution will be genuinely valued, and you will be a key pillar of the team's success. Your New Company You’ll be joining a leading, client‑centric mortgage broking firm known for its passionate and knowledgeable team. This highly successful boutique company has built an outstanding reputation for putting clients’ interests first, offering expert solutions across a diverse range of financial products. This is a fantastic opportunity to join a close‑knit, collaborative team where your contribution makes a direct and significant impact. Key Tasks and Duties Reporting to the Senior Brokers, your primary responsibilities will include: Managing the end-to-end loan application process from initial submission through to formal approval and settlement. Liaising directly with clients to request, collect, and verify all necessary supporting documents (e.g., payslips, bank statements, identification). Preparing, packaging, and lodging loan applications accurately via industry platforms, primarily ApplyOnline and Loanapp. Communicating professionally with lenders, solicitors, and valuers to track application progress and ensure timely settlements. Conducting data entry and maintaining meticulous client records in the CRM. Assisting with compliance checks and preparing loan documentation for client signing. Handling client enquiries and providing exceptional post‑settlement service. Your Skills and Experience We are looking for a motivated professional who possesses: A minimum of 3 years of experience in a similar mortgage support role (e.g., Loan Processor, Broker Support, or Loans Administrator). Full cycle experience from application initiation to settlement. Essential : Proven, hands‑on experience using loan lodging platforms, specifically ApplyOnline and / or Loanapp. A strong understanding of the residential mortgage application process, from application to settlement. Exceptional attention to detail and accuracy. Outstanding written and verbal communication skills, with the confidence to liaise with clients, brokers, and lenders. A proactive, "can‑do" attitude and the ability to manage multiple applications simultaneously. A collaborative, team‑player mindset well‑suited to a small team environment. What's on Offer A competitive salary package that reflects your experience. Work close to home with on site parking in Norwest Business Park. Work life balance, this position is 9 am‑5pm. The opportunity to be part of a supportive, collaborative, and successful team. Direct mentorship from highly experienced senior brokers. A clear path for career development and growth within a reputable firm. A valued, autonomous role where you are more than just a number. Your Next Step Does this exciting role sound like your ideal career move? Simply click ‘Apply’ now and attach an updated copy of your CV. If you have any questions and wish to have a conversation, please contact Eileen directly at At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr