Senior Client Service Representative

Senior Client Service Representative - Victims Services Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employer's contribution to superannuation and annual leave loading Your role Provide efficient service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims support. Company description: Department of Communities and Justice Parramatta / Hybrid Ongoing - Full-Time (35 HPW) What you'll do Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations, with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of and comply with all relevant legislations and regulatory framework. What we're looking for Ability to provide high level support for often vulnerable clients, through on-going commitment to client satisfaction and timely service delivery in a high-volume work environment whilst ensuring the administrative requirements of the Victims Support Scheme are met. Deliver a high level of client service and support for victims of crime and ensure a timely service that exceeds client expectation. Maintaining a good knowledge of the range of services that Victims Services provides and relevant policies and procedures in an environment subject to ongoing reform and change. Show resilience and composure in stressful situations and ability to adapt to changing processes. Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you. What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters. Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you demonstrate the key capabilities outlined in the role description. You must also address the 2 targeted questions below: Victims Services is a high volume and fast paced environment that at times involves having to prioritise multiple tasks. Describe a situation when you had multiple tasks with competing priorities. What steps did you take to be able to complete these tasks? We value teamwork to achieve goals and service standards. When did you have to support a colleague in a challenging task or situation and what actions did you take? Applications close 23 November 2025 at 11:59pm AEDT. Got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager Crystal Pegg at If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via or Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: #J-18808-Ljbffr