Customer Service Team Leader

vor 3 Wochen

Sunshine Coast Regional, Österreich Aidacare Pty Ltd Vollzeit

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aidacare Pty Ltd In this role, you will manage the Customer Service team ensuring smooth onboarding, training and performance. Being the key figure in ensuring customers experience being positive, while providing support for your Customer Service team. To create and drive a positive and healthy work environment and to meet ongoing targets. Hours: Monday – Friday, Full Time Permanent Reporting: Branch Manager Essential Skills & Qualifications Previous experience preferred leading people in a customer service setting is preferred Strong leadership and team building skills Excellent verbal and written communication skills are essential Adept at navigating computer systems to manage customer interactions and records Previous knowledge of the healthcare industry/sector is preferred Duties & Responsibilities Lead your team in onboarding, training, development and performance management Implement standard and effective business processes and ensure operational effectiveness Drive sales and growth within the team, helping the team meet KPI targets Take on more complex customer service issues that are escalated to you Lead by example and set high standards of client and customer service across all team Employee discounts on Aidacare health equipment products and services Quarterly incentive scheme Employee Assistance Program to support mental wellness Benefits package includes discounts for retail, insurance, gym and more Comprehensive training program to equip you with the necessary skills and knowledge How to apply Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers About the company Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia. Seniority level Associate Employment type Full-time Job function Customer Service, Sales, and Management Industries Retail Health and Personal Care Products and Hospitals and Health Care #J-18808-Ljbffr

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