HR Service Delivery Lead

vor 3 Wochen


Adelaide, Österreich Santos Vollzeit

About Us
Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.

Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States.

At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress.

Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves.

For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households.

Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure.

The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution.

Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions – Santos Energy Solutions and Santos Upstream Gas and Liquids – are accountable for global portfolio management and strategy.

About the Role
Based at our global headquarters in Adelaide, Santos is seeking an experienced and results-driven HR Service Delivery Lead to oversee the delivery of all Human Resources applications across the business. This role is integral to ensuring that third-party HR service providers meet critical service levels and maintain secure, reliable services for Santos’ HR operations. As the owner of key IS service contracts, you will drive continuous improvement, ensure compliance, and foster strong relationships with both internal stakeholders and third-party vendors.

Key accountabilities include:

  • Oversee the delivery of IS HR Services, managing relationships with third-party vendors to ensure service levels, security, and reliability are upheld.
  • Manage IS service contracts, ensuring that contractual obligations, including KPIs, are met. Be the escalation point between the business, IS, and third-party providers.
  • Drive cost-reduction strategies and optimize resource allocation for HR applications and services, ensuring value for money.
  • Ensure adherence to all relevant safety, security, and licensing regulations and mitigate risk across the HR services landscape.
  • Engage effectively with internal teams, external vendors, and business stakeholders to align HR services with evolving business needs.
  • Champion a performance-driven culture, actively identifying opportunities for process improvements and service delivery enhancements.
  • Manage budget and resources efficiently, identifying opportunities to reduce costs and improve profitability of HR service platforms.

About You
The ideal candidate will bring a wealth of expertise in HR systems, including extensive experience with HR, Payroll, and Timesheeting systems, particularly SAP SuccessFactors, Employee Central Payroll, SAP ERP Timesheeting and Onboarding 2.0. You will have a proven track record of managing vendor relationships and service contracts to ensure service levels are met, alongside strong financial management skills to oversee budgets and financial planning for HR applications. Your ability to engage and communicate effectively with diverse stakeholders and third-party vendors will be crucial, as will your experience in integrating HR and Payroll systems for seamless operations. Strategic thinking is key, as you will develop and maintain an IS strategy and roadmap that aligns with business objectives. Experience across the full HR application lifecycle—implementation, maintenance, and optimization—is highly desirable, as is familiarity with ITIL processes and a proactive, solution-focused approach that drives continuous improvement and innovation.

Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s), within large corporate environments.

Supporting a Diverse Workforce
Santos acknowledges that we operate on the traditional lands of Aboriginal people. We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our ongoing success.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

Australian Aboriginal and / or Torres Strait Islander jobseekers are strongly encouraged to apply.

How to Apply
Applications must be submitted via the online recruitment system before COB Tuesday the 11th of February 2025 .

Potential Scams
There are a number of fake adverts that are impersonating Santos Limited, in these instances you will receive an e-mail from a generic e-mail address. We do not make offers without interviews or due diligence taking place. You will know if an advert is genuine if you are directed to the Santos company careers page to apply which is


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