Premium Services Hosts

Join to apply for the Premium Services Hosts role at The Star Entertainment Group Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five‑star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award‑winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world‑class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment. As a Premium Services Host, you will be the face of our premium gaming experiences, providing exceptional service to our valued guests. You will be an expert in the Star Club Loyalty Program, using your extensive knowledge to promote member benefits and address a wide range of guest inquiries across all areas of our business. This fast‑paced role is hands‑on and requires a high level of attention to detail to ensure a positive experience for our guests. This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests. Training for this role will commence on the 13th of January 2026. Responsibilities Respond to all guest enquiries and requests in a professional and timely manner Maintain a thorough understanding of the gaming promotions and services Utilise multiple systems to manage memberships and Private Gaming Room access Assist in conducting Gaming Promotions & Draws Promote Safer Gambling & Monitor the Responsible Service of Alcohol Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members Qualifications Exceptional customer service skills and a genuine passion for creating memorable guest experiences Attention to detail and the ability to anticipate and meet guests' needs Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems Flexibility to work across a 24/7 roster Eligibility to obtain a Casino Employee licence (which includes thorough background checks) About you To excel in this role, you will develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you will be interacting with guests from diverse cultural backgrounds. What we can offer you Complimentary meal on site every day including hot meals, sandwich bar and more Uniform laundered and ready for you daily on property Competitive hourly rate, plus penalty rates for weekends and public holidays Five weeks of paid Annual Leave for team members who meet the definition of shift worker Discounted parking available Up to 30% discounts across award‑winning restaurants and accommodation Career development, training, and courses via The Star Academy – limitless career opportunities Diversity & Inclusion focus including multicultural, gender, Aboriginal & Torres Strait Islander and LGBTQI+ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. Seniority level Entry level Employment type Part‑time Job function Customer Service and Administrative Industries Gambling Facilities and Casinos, Hotels and Motels, and Hospitality #J-18808-Ljbffr