Premium Services Executive Host

Apply now Job no: Work type: Permanent Part TimeLocation: SydneyCategories: Gaming For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. The Premium Services Executive Host role reports directly to the Premium Services Supervisor and is responsible for hosting guests within the Premium and VIP areas of the property, ensuring each guest has a positive and memorable experience that exceeds their expectations. This is a fantastic opportunity to leverage your exceptional customer service skills to deliver a thrilling new era for Premium Services. A few of your responsibilities: Monitor guest and guest access and dress code in the VIP/Premium areas Greet and assist guests in the VIP/Premium rooms Assist guests and Gaming Services Host’s with queries regarding VIP/Premium membership Escort guests to private gaming salons and assist with their needs during gaming activity Conduct gaming promotions and assist with guest gift days and perform scrutineer responsibilities for gaming promotions What we are looking for: Holder of a current Special Employee Licence is preferred Proven experience within a guest service-related field Exceptional interpersonal skills to build relationships with guests and internal stakeholders Passionate about creating memorable guest experiences through everyday interactions Polished five-star grooming and personal presentation and ability to adapt communication styles to different audiences About you: Providing a great customer experience is at the heart of everything you do. You strive to go above and beyond for your customers and your teammates, whilst maintaining compliance at all times. Your role will be pivotal in shaping the success of our Premium Services operations at The Star Sydney. What we can offer you: Complimentary meal on site every day including hot meals, sandwich bar and more Uniform laundered and ready for you daily on property Competitive Hourly rate, plus penalty rates for weekends and public holidays Discounted parking + other transport options Up to 30% discounts across award winning restaurants and accommodation Career development, training, and courses via The Star Academy – limitless career opportunities Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care . We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. The Star was awarded WGEA Employer of Citation for Gender Equality ) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. It’s your time to SHINE Click on the link below to make your next career move with The Star. Advertised: 26 Nov 2025 AUS Eastern Daylight TimeApplications close: 14 Dec 2025 AUS Eastern Daylight Time The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present. We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont. #J-18808-Ljbffr