Patient Liaison Officer

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description We have an exciting opportunity to join the team at Epworth Geelong as a part‑time Patient Liaison Officer. You will be responsible for the management of patient and carer complaints and will report directly to the quality manager. Ensuring that complaints are handled in a timely, consistent, and empathetic manner across the site. Initiating early intervention with patients, caregivers, and staff. Providing thorough, timely, and appropriate investigation of feedback. Ensure appropriate co‑ordination and escalation of patient complaints to relevant internal and / or external parties. Contribute to prevention strategies and debrief for staff and doctors. To be successful in this role… Excellent written and verbal communication skills High attention to detail Strong customer service focus Ability to work with a diverse range of people both internally and externally Highly developed negotiation skills and experience in dispute resolution Sound knowledge of hospital systems and patient care processes is highly desirable About Epworth Geelong Position Description Inherent Requirements Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world‑class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting‑edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services. Why Join Epworth? Salary package up to $15,900 pre‑tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth Relocation assistance is available for approved candidates At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Enquire/ Apply Sound interesting? To apply, click the I’m Interested button to attach your CV and cover letter. For more information, refer to the attached position description or contact ******@epworth.org.au or phone 0*** . It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr